Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
Why is this role important?
The Director, Pharmacy Operations, GTA North Ontario will oversee the operations of Pharmacies in their respective region. Their role is to coach, develop and train pharmacy teams and actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional patient care. The Director, Pharmacy Operations must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive customer experience.
Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained
Proactively plan weekly activities and store visits based on key business priorities
Partner with Pharmacy Teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent)
Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
Execute business initiatives and ensure Pharmacies are equipped and prepared to implement, identifying any gaps and reporting back to the program administrator
Build relationships and partner with stakeholders, such as District Managers and Store Managers/Franchisees, to ensure appropriate knowledge and understanding of business initiatives and important pharmacy items
Work closely with the Store Manager/Labour Relations partner when dealing with disciplinary matters or other matters related to unionized colleagues, leveraging Pharmacy Manager to partner with counterparts as appropriate
Collaborate with HR partner to actively build and manage talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates
Support new pharmacy manager training and regularly follows up during the applicable probationary period and thereafter to ensure a successful onboarding
Promote and support the execution of Patient Care Services and follow-up on medication incidents
Investigate, understand, review and identify critical financial metrics such as labour, inventory, growth opportunities, etc.
Maintain budget shrink initiatives, manage returns and credits to suppliers, transmittals, inventory, third party and detailed follow-up of dispensary operations
Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies
Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape
Bachelor of Science, Pharmacy (or equivalent) considered an asset
3-7 years of progressive, management related experience
Solid understanding of Pharmacy landscape and retail industry
Operational experience, preferably in multi locations
Excellent understanding of store processes
Strong interpersonal and people management skills; ability to motivate a team
Demonstrated skills in relationship building and influencing to achieve results
Strong leadership, coaching and mentoring skills required
Strong verbal and written communication skills
Regular travel is required, often requiring overnight stays
Ability to thrive in a fast paced, challenging and constantly changing work environment
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Type of Role:
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.