Veterinary Receptionist
At Village Vet Animal Clinic, our mission is to build a community and space for pets, owners and team members to thrive in. Our practice is centered around three pillars: Medical Excellence, Client Trust and Team Thriving. Our leadership philosophy is based on kindness, mentorship and collaboration and we value the well-being of our employees.
Why Work for Us?
Our goal is to provide a work environment that allows for a healthy work-life balance and a team culture that fosters support, trust, personal growth and communication. We offer an employee pet discount program and uniform allowance. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About The Role
We are currently hiring for a Saturday Veterinary Receptionist.
Our Saturday clinic hours are 8:30-1:30 and this would be the duration of the shift. Clinic receptionists are responsible for providing exceptional service to our patients and clients, possessing strong communication skills and an intermediate proficiency in Microsoft Office. We strive to provide team members with a dynamic and challenging work environment and promote personal and professional growth.
Preferred Qualifications
- Experience in office administration or customer service preferred
- Ability to create a warm and welcoming environment, and interact collaboratively and professionally with clients and team members
- Respectful of the human-animal bond and comfortable working with cats and dogs
- Is enthusiastic and responsive to coaching and mentorship
- As we are a technology-based clinic, it is essential that candidates are comfortable with computers and online software
Responsibilities include, but are not limited to:
- Providing exceptional client service; greeting and building lasting relationships with existing and prospective clients
- Greets, handles and treats animals with kindness, compassion, patience and skill, using fear free techniques; nurtures an environment that makes them feel safe and secure
- Provides an organized and calm procedural and patient flow throughout the medical treatment areas
- Answering phone and email inquiries, scheduling and confirming appointments, and placing outbound follow-up calls
- Presenting and explaining fees; processing payments
- Answering questions regarding products and services; educating clients on non-medical pet care
- Routinely contributes to the cleanliness and organization of the clinic, to ensure all guests leave with a lasting positive impression
Receptionists may be asked to provide direct assistance to Veterinarians and Technicians and general assistance throughout the hospital with appointments, treatments, procedures and surgeries if necessary.
We are creating a team of like-minded, amazing individuals. If you are available to work Saturdays and share our vision to bring medical excellence, kindness, community and collaboration to veterinary medicine, we would love to hear from you! Please send your resume and cover letter to: [email protected]
Job Type: Part-time
Expected hours: 5 per week
Work Location: In person
