CSR / INSIDE SALES
Todaytec Canada Inc.
Oakville, ON

Responsibilities

  • Order processing & follow-up.
  • Assist with all customer issues such as product availability, delivery requirements, freight estimates, returns, and all other miscellaneous inquiries.
  • Interact with warehouse and order fulfillment team.

Provide sales support to customers, Sales Manager, & General Manager as required.
Communicate customer concerns and risks to business to management.
Work to develop new customers by identifying and cold calling prospects.
Appointment setting over the phone (Cold Calling):
Make cold calls to set up appointments for Salespeople to go to prospective customer sites
Meet minimum assessment criteria for numbers of solid prospects reached and created in the database per week and semi-month.
Take prospects through the selling cycle from initial contact to closing first sale, identifying additional opportunities, etc.
Document all opportunities and maintain a database of prospects detailing their stage of development.
Report on sales & prospecting activity to Sales Manager.

  • A sales quota will eventually be established. Work to attain objectives.

Develop an awareness of industry trends, competitive activities, products, and pricing.

  • Maintain a clean and safe workplace.
  • Proficient in computer software such as PowerPoint, MS Word, Outlook, Excel and CRM.
  • Exceptional verbal and written communication abilities
  • Decision-making, problem resolution and creative thinking
  • Ability to multi-task with shifting priorities in a fast-paced environment

Works under the direction of sales manager.
Demonstrate a ‘customer first’ attitude.

Job Type: Full-time, Salary: $40,000.00 /year for 40 hrs/week + Bonus/commission
* Regular office hours. Dundas & #403 Vicinity
* Paid Bi-Weekly – 2 weeks paid vacation
* Medical Benefits

SALES OF THERMAL TRANSFER RIBBON PRODUCTS CANADA WIDE. COLD CALLING EXPERIENCE REQUIRED, NO TRAVELING / DOOR TO DOOR NEEDED.

Location and hours:
- In office near Winston Park Drive
- No work at home
- 8:30am-5: 00 pm office hours and work hours

Job Type: Full-time

Salary: $19.23 /hour

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)