Job Summary
National Recovery Corp is seeking a dedicated and experienced Senior Collection Agent to join our team in Cambridge, Ontario. The ideal candidate will be responsible for managing the collection of outstanding debts, maintaining customer relationships, and ensuring compliance with company and provincial policies and regulations. This role requires strong communication skills, a detail-oriented mindset, and the ability to work independently while meeting collection goals as it is a remote opportunity. This is a position for an experienced collector comfortable with both consumer and commercial collection accounts.
Duties
- Manage a portfolio of delinquent accounts and initiate collection efforts through phone calls, emails, and written correspondence.
- Negotiate payment arrangements with customers while maintaining a professional demeanor.
- Document all interactions with customers in the company’s database accurately and promptly.
- Accurately skip trace and generate new information on files that require contact leads.
- Monitor payment plans and follow up on overdue accounts to ensure compliance.
- Stay updated on industry regulations and best practices related to debt collection.
Skills
- Minimum 3 years of proven experience in collections is required in a consumer/commercial blended environment.
- Proven ability in both consumer and commercial collections.
- Strong negotiation skills with the ability to handle difficult conversations effectively.
- Fluent in English
- Excellent verbal and written communication skills.
- Proficiency in using collection software and Microsoft Office, including Outlook Excel, Word and Teams.
- Detail-oriented with strong organizational skills to manage multiple accounts efficiently.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Knowledge of relevant laws and regulations governing debt collection practices is preferred.
- A strong focus on the task at hand.
- High motivation to meet and exceed goals.
Join us as a Senior Collection Agent where your expertise will contribute significantly to our financial health while fostering positive customer relationships! We thank everyone for their interest, however only candidates with a minimum of three years experience in Third Party Collections, consumer and commercial accounts, will be contacted for this position.
Job Types: Full-time, Permanent
Pay: From $3,500.00 per month
Benefits:
- Casual dress
- Work from home
Education:
- Secondary School (required)
Experience:
- Third Party Collection: 3 years (required)
- Call center: 3 years (required)
Language:
- Fluent English (required)
- French (preferred)
Work Location: Hybrid remote in Cambridge, ON N1R 3E2
