Located in Calgary, Deling Innovations CA Limited is a wholly owned subsidiary of the Deling Innovations group, serving as our north American marketing and customer support center. We specialize in e-commerce, and operate under two globally recognized brands: the TurboAnt electric scooters are designed to meet the increasing demands of environmentally conscious consumers for comfortable, flexible and low-cost ways of urban travel; the HAVA brand offer innovative, technology-loaded and eco-friendly home appliances with superb portability, catering for the younger generation's desire for a simple yet animated life. The group has become a leading retailer and distributor of electric scooters and portable home appliances in the north American and European markets.
We are hiring a Customer Service Representative based in Calgary. In this role, the main job duties are listed below.
- Assisting potential customers with product information and online order placement;
- Online order processing, including fulfillment, verification, modification, cancellation, issuance of invoices, etc;
- Assisting with returns and refunds in accordance with company policies;
- Providing after-sales support in collaboration with the technical team;
- Managing online customer reviews and reaching out to dissatisfied customers for troubleshooting;
- Other customer support tasks assigned by the company.
The following experience and skills are required:
- Bachelor's degree or equivalent;
- One year of work experience or more;
- Strong teamwork spirits, communication skills and problem-solving capabilities;
- Empathy, patience and attention to detail;
- Fluency in English and Chinese.
Pay: $3,000.00-$3,200.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Education:
- Bachelor's Degree (required)
Experience:
- any working: 1 year (required)
Language:
Work Location: Hybrid remote in Calgary, AB T2P 0P7
