Responsible for the overall management and strategic planning of the Client & Cultural
Services Division. This position is the lead for customer focused improvement opportunities and service
delivery initiatives and provides leadership in all areas of Client & Cultural services; ensures coordination of
research, reporting and analysis to ensure evidence-based decisions are made in the best interest of the
client and corporation while maintaining relationships with community sport minded and cultural
organizations and committees. For full details please see attached job description
Two (2) year post-secondary diploma in Business, Arts & Cultural Management, History, Anthropology
and/or relevant discipline from an accredited College/University; Two (2) years’ cultural operations
management experience, including research, collections management, artifact conservation, exhibit
development; Two (2) years’ demonstrated supervisory/management experience preferably in a municipal
environment; ** Or equivalent combination of above**
How to apply:
Qualified applicants are invited to submit a detailed resume with cover letter indicating how your
qualifications meet our requirements. Please apply in confidence by December 12, 2019, quoting position title and
Job ID #2019.176 to firstname.lastname@example.org or in person or by mail to Human Resources, Town of Georgina, 26557 Civic
Centre Road, Keswick, ON L4P 3G1
Committed to diversity and a barrier-free environment:
The Town of Georgina is an equal opportunity employer
and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for
Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.
We thank all candidates for their interest, however only those being considered will be contacted.
Manager of Client and Cultural Services
Responsible for the overall management and strategic planning of the Client & Cultural Services
Division. This position is the lead for customer focused improvement opportunities and service delivery
initiatives and provides leadership in all areas of Client & Cultural services; ensures coordination of
research, reporting and analysis to ensure evidence-based decisions are made in the best interest of
the client and corporation while maintaining relationships with community sport minded and cultural
organizations and committees.
- Provides supervision to staff, including performance review and planning, training and development
formulation, problem solving/dispute resolution, discipline, safety, and hiring/ promotion/
transfer/succession planning and termination decisions.
- Manages the day-to-day scheduling, organization, co-ordination and monitoring associated with
the work of staff.
- Manages, motivates and mentors staff cultivating innovation, creativity and build a highly effective
team while delivering high standards of work quality and organizational performance to ensure
optimal utilization of resources while maintaining excellent customer service.
- Facilitates the development and achievement of effective business plans and personal objectives
which includes individual development action plans designed for the continued growth and
sophistication of the team.
- Manages, directs and oversees the overall operations and staff of Client & Business Services, the
Georgina Pioneer Village, the Stephen Leacock Theatre and The Link.
- Manages, directs and oversees the operations of the registration and facility booking software
including system administration, capital requirements, implementation, support, troubleshooting
- Manages, directs and oversees Community Development and Outreach initiatives.
- Ensures policies, procedures and initiatives are aligned with legislative guidelines and directs the
implementation of Council approved policies and procedures.
- Manages the archival collection including the acquisition of objects/artefacts, conservation,
research, displays/exhibits and records management.
- Researches, identifies and secures grants, funding and/or other available revenue sources to
supplement municipal support of cultural initiatives.
- Manages cultural planning and events, cultural mapping and municipal-wide cultural programming
in Town facilities, in collaboration with other areas of the department and Town.
- Negotiates with entertainers/agents during the Theatre season for bookings, equipment, staff/
volunteers, etc., and authorizes the negotiated agreement.
- Prepares, recommends and implements annual operational and capital budgets in collaboration
with the Director of Recreation and Culture.
- Manages and monitors trends and best practices while implementing new strategies for creative
revenue generating business plans and long-term initiatives.
- Reviews service quality initiatives in relation to performance standards and indicators for planning
and reporting and implements and/or makes recommendations for operational changes and/or
continuous improvement in accordance with adopted corporate objectives.
- Advises and assists the Director of Recreation and Culture in long range and strategic planning and
the preparation of processes, policies and procedures.
- Prepares reports for, and attends meetings for Council, Committee, community group, public
and/or other meetings as necessary.
- Promotes liaison with social, cultural and recreational groups of the community to encourage the
development of community engagement, programs and exhibits.
- Promotes and encourages local schools and other community service groups to use the Cultural
Services facilities and resources.
- Liaises with Advisory Committees as applicable, and acts as community development resource to
cultural organizations within the municipality. Liaises with Museum, Culture, Heritage and other
Advisory Committees as applicable, and acts as community development resource to cultural
organizations within the municipality.
- Works with heritage, museum, regional and provincial cultural and tourism groups to promote
cultural product development within the municipality.
- Coordinates marketing efforts relating to Client and Cultural Services in collaboration with other
areas of the Department and Town (e.g., guides, multi-media such as television, newspapers,
newsletters, radio, publications, lectures, associations and committees).
- Manages the cultural product development and marketing by developing, recommending and
implementing strategies to promote awareness of the Town’s heritage and cultural services.
- Communicates effectively with the general public, local businesses, the media, community
organizations, senior officials and other departmental contacts, with a commitment to customer
- Manages, directs and oversees volunteer programs including establishing and implementing
volunteer projects while addressing the necessary recruitment, training, management, workload,
evaluation and recognition factors involved.
- Ensures adherence to Town HR Policies and compliance of the Occupational Health and Safety Act
and other applicable legislation; keeping abreast of emerging legislation relevant to the Town’s
The foregoing is intended to outline the general description of the duties and responsibilities for
this position. It is not intended nor should it be interpreted as a complete description. The Town
of Georgina reserves the right to amend this position description at any time provided that such
change does not represent a substantive change in the purpose or essential nature of the position.
Education and Training:
- Two (2) year post-secondary diploma in Business, Arts & Cultural Management, History,
Anthropology and/or relevant discipline from an accredited College/University.
- Two (2) years’ cultural operations management experience, including research, collections
management, artifact conservation, exhibit development;
- Two (2) years’ demonstrated supervisory/management experience preferably in a municipal
- One (1) year on the job for the period of adjustment, orientation, and adaptation.
** Or equivalent combination of above**
- Working knowledge of the Occupational Health and Safety Act and Regulations.
- Strong organizational, decision making, presentation and research skills;
- Ability to effectively communicate, both in writing and verbally, with staff, Senior Management,
Council, customers and various community groups and organizations;
- Extensive knowledge and understanding of ActiveNet Municipal Registration and Facility Booking
- Excellent time management skills and ability to prioritize;
- Availability to work evenings and/or weekends and attend events as required;
- Valid Class 'G' Driver's license and reliable vehicle to use on corporate business;
- Driver’s Abstract in good standing required to operate Corporation vehicles.
Physical Demands and Working Conditions
- Normal office conditions;
- Requirement to travel to various locations.