Premium Lounge Attendant (Permanent Full Time Start Date February 2019)
The Fairmont Banff Springs
Banff, AB
Primary Location
: Canada-Banff-The Fairmont Banff Springs
Employee Status
: Regular

Premium Lounge Attendant (Permanent Full Time - Start Date February 2019)

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Premium Lounge Attendant will create a sense of loyalty that will ensure their return.

Hotel Overview: For over 130 years, Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.

The Rocky Mountain lifestyle doesn’t disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s all at your doorstep; this year-round, mountain culture offers true work–life balance in one of Canada’s most spectacular destinations. Our welcoming community is cultural, and dynamic.

Summary of Responsibilities:
Reporting to the Fairmont Gold Lounge Supervisor, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Provide excellence in guest service, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box”
Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence
Prepare the buffet for breakfast and evening service
Clear and reset lounge tables
Maintain the buffet throughout service
Assemble the honour bar and beverage area
Ensure the cleanliness of the lounge for our guests
Keep the pantry area clean and organized
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Ability to work without supervision, and on your feet for 8 hours a day
Ability to work flexible shift work including weekends, mornings, and evenings
Other duties as assigned

Previous food and beverage experience preferred
Previous guest service experience in a luxury hotel
Diploma in Hospitality Management an asset
Experience with telephone etiquette
Experience with decision making and problem solving
First aid certification an asset
Pro-Serve certification
Legal ability to work in Canada
Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Job Level
: Colleague
: Full-time
: Rotating / Shift Work
: No
Closing Date
: 23.Feb.2019, 11:59:00 PM

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