Supervisor, Operations and Customer Service
DB Schenker
Vancouver, BC
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

Position Description Summary

The Supervisor, Operations and Customer Service is responsible for analyzing operations accordance with the working model of centralization, digital best practices and standardization. S/he will then implement solutions to standardize business further and provide a higher and consistent level of service quality across the board.

S/he is responsible for effective planning, direction and coordination of the employees engaged in inbound and outbound air freight, customer service for Air in the designated branches. The role ensures optimal effectiveness of resources while fostering a team environment and motivating team members to exceed client expectations while respecting company policies and budgetary constraints.

Principal Accountabilities

  • Works with Management team to recruit, hire, and train new employees; conducts performance evaluations to develop the team to optimize service quality
  • May contribute to business development activities as required and requested
  • Works with the operations and customer service teams to ensure that SOP’s and other customer-related materials are in place, updated and correct.
  • Steps in to assist with all matters related to Operations when required
  • Actively engages in shipment processing as it relates to pricing & quoting, arrival notice and air export waybill creation for designated Schenker branches across Canada
  • Interacts with peers, subordinates, and colleagues from various Schenker divisions, as well as with clients.
Knowledge and Skills

  • Bachelor’s or equivalent degree from an accredited college or university required
  • Minimum 8 years of international Airfreight Exports experience with a minimum of 3 years in a team lead role is required
  • Professional certification in freight forwarding is required, eg: CIFFA, PLog
  • Strong Computer, Outlook, Excel and Word skills preferred
  • Air Imports & Air Exports operations experience is a must
  • Strong leadership, team building and coaching skills
  • Strong planning and organizational skills: plans work and measures performance
  • Excellent communication skills
  • Excellent Team player
  • Highly organized and customer oriented
  • Ability to lead in a fast paced time sensitive environment