Job Description: Customer Service Representative
Location: Manitoba
Job Type: Part-Time & Full-Time, up to 40 hours per week
Company: Cold Turkey Vape Shop
Position Overview
Cold Turkey Vape Shop is looking for reliable, customer-focused Customer Service Representatives to join our retail team!
This is an entry-level sales position within an age-gated vape retail environment. The Customer Service Representative is responsible for providing a positive customer experience, assisting customers with product questions, maintaining store standards, supporting daily operations, and ensuring all company and regulatory expectations are followed.
The ideal candidate has previous vape experience, strong communication skills, and a genuine interest in helping customers find the right products for their needs. Evening and weekend availability is required.
Key ResponsibilitiesCustomer Service & Sales
- Greet customers in a friendly, professional, and approachable manner.
- Assist customers with product questions, recommendations, and general vape-related inquiries.
- Provide accurate information on products, flavours, devices, accessories, and promotions.
- Support a positive customer experience during every interaction.
- Process sales transactions accurately through the POS system.
- Help maintain a clean, organized, and welcoming store environment.
Product Knowledge & Vape Experience
- Use existing vape knowledge to support customer needs and product recommendations.
- Stay informed on current products, promotions, and new arrivals.
- Understand basic device troubleshooting, e-liquid options, pod systems, disposables, and accessories.
- Help customers make informed purchasing decisions while remaining compliant with regulations.
- Follow all company standards regarding product communication and responsible retail practices.
Store Operations
- Complete assigned opening, closing, and shift duties.
- Support inventory handling, stocking, facing, and product organization.
- Assist with receiving orders, putting away stock, and maintaining shelf standards.
- Maintain cleanliness throughout the store, including displays, counters, cabinets, and customer areas.
- Follow company checklists, procedures, and daily operating expectations.
Compliance & Responsible Retail
- Follow all federal, provincial, and company requirements related to vape retail.
- Verify customer age as required by law and company policy.
- Refuse sales when required in a respectful and professional manner.
- Maintain confidentiality and professionalism at all times.
- Follow all health, safety, cash handling, and loss prevention procedures.
Merchandising & Store Standards
- Maintain product displays according to company direction.
- Keep shelves, cabinets, signage, and promotional areas clean and organized.
- Support product launches, promotions, and merchandising updates.
- Ensure products are properly faced, priced, and easy for customers to shop.
Other Duties
- Assist with additional store tasks as assigned by management.
- Support team members during busy periods.
- Communicate store needs, customer feedback, or operational concerns to management.
- Help create a team-focused and professional work environment.
Schedule & Availability Requirements
- Part-time and full-time positions available.
- Up to 40 hours per week depending on business needs and availability.
- Must be available evenings and weekends.
- Flexible availability is considered an asset.
- Shifts may include days, evenings, weekends, and holidays.
Qualifications & Skills
- Vape experience is preferred.
- Previous retail or customer service experience is an asset.
- Strong communication and customer service skills.
- Comfortable working in a regulated retail environment.
- Dependable, punctual, and professional.
- Able to work independently and as part of a team.
- Comfortable using a POS system and handling cash transactions.
- Able to follow direction, policies, procedures, and compliance expectations.
- Organized, adaptable, and able to stay calm during busy periods.
- Must meet all legal requirements to sell age-restricted products.
- Must be in possession of a usable smartphone that can access the internet.
What We’re Looking For
- Someone with vape knowledge who can confidently support customer questions.
- A reliable team member who shows up on time and ready to work.
- Someone who enjoys sales, service, and helping customers.
- A person who can maintain professionalism in a regulated retail setting.
- Someone who takes pride in keeping the store clean, organized, and customer-ready.
- A team player who is willing to step in wherever needed.
- Someone who can follow company standards and communicate effectively with management.
What We Offer
- Part-time and full-time opportunities.
- Competitive pay based on experience.
- Staff training and product education.
- Growth and development opportunities within the organization.
- A supportive, team-focused retail environment.
How to Apply
Please send your resume to [email protected].
Please include your availability and any previous vape retail experience when applying.
Pay: $16.50-$17.50 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
