More Than a Phone Call: Life as a Contact Centre Specialist at SASCU
When people hear "Contact Centre," they often picture a role focused on answering phones.
The reality is much more dynamic.
At SASCU, Contact Centre Specialists are trusted technology guides, problem solvers, and relationship builders who help members navigate an increasingly digital banking world.
Every day brings a new mix of conversations. One call might involve helping a member set up mobile banking, while the next could focus on resolving an account issue or identifying a financial solution that better meets their needs.
Success in the role comes from curiosity and a willingness to learn. Specialists develop extensive knowledge of digital banking tools, products, services, and member needs. As technology and banking continue to evolve, so do the opportunities to build new skills and expertise.
The Contact Centre is often the first point of contact for members, which means specialists are empowered to solve problems, answer questions, and create positive experiences. In fact, most member inquiries are resolved directly by the team, allowing specialists to make an immediate and meaningful impact.
For people who enjoy learning, embracing new technology, and helping others succeed, a career as a Contact Centre Specialist offers the chance to build valuable expertise while making a difference for members every day.
We invest in our employees by offering:
- A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
- Comprehensive group benefits coverage including extended health and dental care, life and disability insurance, and an Employee Assistance Program.
- Flexible spending account for additional health and personal wellness activities and expenses.
- Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
- Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
- Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.
This is a permanent part-time (18 – 37.5 hours per week), Monday-Saturday position working within the 8am-8pm operating hours of the Contact Centre. This opportunity is an excellent way for a community-minded individual to start their career within a successful and growing organization. If this sounds like you, let us know!
A bit about SASCU:
SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com
We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.
Pay: $26.07-$32.59 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Ability to commute/relocate:
- Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
