external supports in order to increase tenant’s capacity to deal with hoarding issues and/or to strengthen
relevant life skills.
- Work with a caseload of up to 20 tenants as assigned by the Senior Manager of Dunn Housing. Complete
any required assessment tools. Complete coordinated care plans as appropriate. Work with tenant and
other supports to ensure case plans and crisis plans are in place to support their tenancy, avoid eviction
whenever possible and strengthening relevant life skills.
- Utilize community development, facilitative management, and conflict resolution approaches to facilitate
supportive, co-operative living and support tenants to develop skills to live cooperatively in shared
accommodation.
- Facilitate regular meetings with individual tenants to set individual short- and long-term goals in relation to
maintaining their housing and to make appropriate referrals to other supports as required. Facilitate and
participate in case conferences and meetings with other workers who also provide support for individual
tenants.
- All services will be conducted in a proactive, collaborative and client-centered approach using the principles
of harm reduction, anti-oppression and restorative justice.
- Facilitate quarterly apartment meetings, introductions and conflict resolution processes. Work with
individual tenants to participate in decisions regarding housing. Facilitate, encourage and promote tenant
participation in various committees, activities and events. Actively work with tenants to address safety and
security.
- Support the program by answering phones, fielding tenant questions, taking work orders, assisting with
medication, giving notices and liaising with other workers and professionals
- Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their
housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment
of rent and non-compliance of the tenancy agreement.
- Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management
skills
- Create plans to assist with any housing related issues such as; behavior, social isolation, mental health care,
substance use and hygiene issues by encouraging and supporting tenants to problem solve and to access
community resources
- Work from trauma informed, community development, harm reduction, client centered and collaborative
approaches
- Work as part of the Housing Team
- Work in collaboration with University Health Network’s clinical and health navigation teams to support
tenants to achieve their health and housing related goals
- This position requires respect for, and expertise working with, tenants who are facing mental health issues,
addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds.
- Other duties as assigned by the senior manager.
What You Bring to the Team:
- 3-5 years providing Case Management services, or equivalent experience
- 3-5 years working with people experiencing homelessness
- A degree or diploma in a related discipline will be considered an asset
- Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for
those realities.
- Strong understanding of social support systems for people experiencing homelessness (Ontario Works,
ODSP, CPP, Community based resources, etc)
- Strong understanding of a strengths-based approach to supporting people experiencing homelessness that
reinforces one’s dignity and agency
- Demonstrated experience providing support within a harm reduction, restorative justice and anti-
oppression-based framework.
- Strong customer service skills
