Admissions Assistant
Western University
London, ON
About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Admissions team in the School of Graduate and Postdoctoral Studies is responsibile for processing all applications to Gradaute Studies at Western.

Responsibilities

Serve as the contact person for applicants with admission related inquires, including telephone, email and in person.
  • During the peak period (December – March) responds to an average of 100 emails daily. During the non peak time responds to between 20-50 emails daily
  • During the peak period (December – March) the Admission’s helpline receives between 30-50 calls daily. The majority of calls are from applicants. The helpline also receives calls from referees, program assistants and Western faculty
Assessing incoming applications, including calculating an average, assigning admission conditions and determining a basis of admission.

Timely follow up with clients, while creating processes that ensure prompt customer service.

Manages official transcripts from applicants and admitted students and clears conditions based on receiving these

Qualifications:
Education
  • Bachelor’s degree is required.
Experience
  • Two years customer service experience. Previous experience in an academic environment an asset.
Knowledge and Skills
  • Knowledge of educational systems around the world preferred
  • Proficiency with Microsoft Office and web-based software
  • Good general knowledge of the University environment
  • Knowledge of the specialized needs of graduate student applicants and graduate students
  • Ability to work under pressure
  • Possess a reputation for resourcefulness, initiative and being a strong team player
Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.