Are you interested in taking the next step in your career, If so, we have the next challenge in your career?
The Customer Insights team mission is to provide meaningful, relevant, and actionable insights, and deliver solutions and leading analytics to support and increase our customers’ and field’s ability to make fact-based decisions based on plan experience.
The Director Customer Insights, Pricing & Actuarial leads a team of actuaries and non-actuaries to meet the research, analytics and reporting needs of our Group Life & Health and Group Retirement Services plan sponsors.
Developing and delivering regular and ad hoc reporting and analytics for plan sponsors and plan sponsor stakeholders, advisors/consultants, including dedicated account experience studies for select clients
Developing and delivering data and analytics solutions for plan sponsors
Development of GRS reporting and analytic capabilities
Support Requests for Proposals for customer claims experience reporting and analytic capabilities
Enabling internal stakeholders (e.g., GEMs, Business Development, OHC’s & OHS’s, etc.)
Responsible for dedicated account studies/presentations, including identifying and explaining customer-specific claims trends and anomalies and providing customer-specific predictions of future claims patterns
Expand capabilities to incorporate GRS Client and Field Reporting
Develop, deliver and maintain self-service data, reporting and analytic capabilities to the field/customers
Support GNPA experience & claims (E&C) reporting questions from customers, including working with IS on GNPA E&C small enhancements or critical maintenance issues
Support enhancements and future development of GNPA experience & claims reporting
Identify areas of opportunity (e.g., automation) to reduce low-value added activities to increase efficiency and free up capacity
Develop and enhance industry trends and experience studies for all Healthcare, Drug, Dental, Vision and Disability benefits that are used by the field, advisors and clients to understand benefit costs
Keep abreast of emerging trends in business analytics, and assess potential impact to servicing evolving client needs
Provide analytic and data support / research for marketing publications
Develop and maintain a strong understanding of Canada Life group benefits claims trends, general Canadian group benefits claims trends, regulatory regime, competitive dynamics, best practices, technology changes and economic conditions
Fulfill business leadership responsibilities on high priority projects that span across Group Customer functions
Attract and retain talent in building high-performing team
Provide direction, training, mentoring, monitor work progress and review results
Foster an innovative environment
Share pricing best practices
Share market trends and insights across businesses
Enhance client reporting
Align on research and analytics that would best support Pricing teams
Coordinate on data analytics and reporting needs
Collaborate on research and analytics needs for marketing publications
Provide input for messaging around benefit costs
Align on design of client and field reports and type of information sought
Collobarate on data requirements and analytics tools development needed to support Customer Insights
Coordinate reporting needs with claims initiatives
Qualifications and Competencies:
FCIA Fellow of the Canadian Institute of Actuaries or high level statistics/analytics degree
6-10 years relevant experience
Understands the business environment and customer needs, identifies business opportunities that create competitive advantage
Fosters an environment that encourages new approaches, challenges the status quo and inspires creativity and risk-taking while protecting the core
Innovative and visionary thinking; willingness to bring new concepts or approaches to market
Attracts, motivates and develops talent to build the right team to meet strategic direction and tomorrow’s needs
Using credibility and trusted advice, able to foster collaborative relationships across functions and the business and facilitate cooperation; is highly skilled in networking inside and outside of the company
Ability to develop and maintain relationships with industry and government leaders; able to influence industry or regulatory trends
Drives results and contributes to change processes that improve organizational performance and creates a culture of accountability
Possesses a continuous improvement orientation
Inspires a vision that adapts to new realities, articulating meaningful expectations, and creating clear pathways to desired outcomes
Leadership and People management skills to help others navigate through change, engage and motivate employees
Understanding of employee benefits, creditor and individual health markets and its dynamics (trends, legislation, competitive environment); aware of and anticipates key trends
Strategic mindset; understanding of how product and pricing can further strategic goals and vision for Group Customer organization
Winning attitude; strong commitment to success; effective communicator amongst varied audiences and challenging circumstances
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted