Grand Toyota is looking for an experienced Service Manager to lead our service department and deliver an exceptional experience for both our customers and our team.
As Service Manager, you will oversee the day-to-day performance of the service department, support and develop your team, and ensure our standards for customer service, quality, safety, and profitability are consistently achieved.
You’ll be a great fit if you are a natural leader who builds strong relationships, enjoys solving problems, and takes pride in creating a positive experience for customers and employees alike.
- Lead the day-to-day operations and overall performance of the service department
- Hire, train, schedule, coach, and support service team members
- Monitor department performance, productivity, customer satisfaction, and profitability
- Work closely with technicians and service advisors to ensure repairs are completed accurately, efficiently, and to a high standard
- Resolve customer concerns professionally and ensure appropriate follow-up
- Maintain accurate service records, documentation, warranty administration, and department reporting
- Ensure compliance with workplace health and safety requirements and promptly report incidents and injuries
- Manage service tools and equipment and maintain strong relationships with manufacturers, vendors, and other dealership departments
- Strong leadership skills with the ability to coach, motivate, and develop a team
- Solid automotive mechanical and technical knowledge
- Excellent communication, interpersonal, and customer service skills
- Strong organizational, problem-solving, and time-management skills
- A results-focused approach with accountability for department performance
- Ability to adapt, take initiative, and work effectively in a fast-paced dealership environment
- Commitment to continuous learning and improvement
- Basic computer skills, including Microsoft Office
- Ability to operate both manual and automatic transmission vehicles
- College Diploma or Trade School Certificate in Automotive Studies, or an equivalent combination of education and experience
- Minimum two (2) years of Service Manager experience preferred
- Previous dealership experience preferred
- Toyota or other brand-specific product experience considered an asset
- Valid provincial Driver’s Licence required
Grand Toyota is part of the Western Group of Companies, a diverse group of locally owned businesses in the automotive, construction, and recreation industries. Our employees are our greatest asset, and we believe the people on our team are what set us apart.
Compensation includes a $50,000 base salary plus a performance-based bonus, along with a comprehensive benefits package that includes:
- Health and dental benefits
- Life insurance
- Employee and Family Assistance Program
- Employee RRSP plan
- Employee discount program
At Grand Toyota, you’ll be part of an inclusive, family-oriented workplace with a supportive leadership team and the opportunity to play an important role in the continued success of the dealership.
If you are ready to lead a strong team, deliver exceptional service, and help drive the success of Grand Toyota, we want to hear from you. Apply today!
