A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray.
Insight is currently seeking a Medical Receptionist to join the team in our Pain Management department at the Meadowlark clinic. This is a permanent, full-time position that will rotate between front-end and back-end responsibilities.
We connect in a meaningful way with:
-
Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
-
Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
-
Our Employees – by creating an approachable environment that encourages professional development and growth.
Insight offers:
-
Paid Vacation and Flex Days
-
RRSP Matching
-
Educational Allowance
-
Employer Paid Benefits
Healthcare Spending Account
-
Duties and Responsibilities:
Front-End:
-
Greet and check in patients, providing scheduling and exam preparation support.
-
Register and update patient information, ensuring prior exams and medical history are uploaded before appointments.
-
Coordinate patient flow by notifying departments of arrivals and assisting with portering and exam preparation.
-
Process requests for reports, images, and external medical records/exams.
-
Manage incoming calls and direct inquiries appropriately.
-
Perform administrative duties including photocopying, faxing, mailing, and courier distribution.
-
Order, receive, and maintain office inventory and supplies.
-
Maintain clear communication with Diagnostic Imaging staff to support clinic operations.
-
Ensure patient confidentiality and compliance with privacy standards.
-
Keep reception and waiting areas organized and professional.
-
Support onboarding and training of new staff.
-
Carry out additional administrative and operational duties as assigned.
Back-End:
-
Review and manage Meadowlark (Mead3) bookings in IDDA/Sked, ensuring procedures are scheduled appropriately and aligned with radiologist qualifications and patient preferences.
-
Coordinate with Central Booking to rebook patients and process transferred requisitions with booking instructions.
-
Respond to booking inquiries via phone and Teams.
-
Support front desk operations and assist with general administrative duties.
-
Request out-of-province imaging and review requisitions as needed.
-
Reprocess RFA probes on Tuesday, Wednesday, and Thursday, and perform monthly autoclave maintenance.
-
Manage viscosupplementation product ordering, receiving, and distribution.
-
Assist with supply inventory, stocking, and procedure room preparation.
-
Perform additional departmental and operational duties as required.
Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.
Skills:
-
Self motivated
-
Ability to work in a fast paced/high stress environment
-
Personal skills which include attention to detail and accuracy
-
Ability to interact with patients in a tactful and courteous manner
-
Knowledge of office routines, schedules, and protocol
Qualifications:
-
Grade 12 graduate.
-
Computer experience with minimum 50 words per minute
-
Knowledge and understand of medical terminology are considered an asset
-
Medical Office Assistant, Unit Clerk, Medical Transcription program an asset
Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
