1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
C’est toute une décision que de se joindre à une entreprise. Nous offrons des perspectives d’emploi à des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.
Pourquoi ce role est-il important?
Are you at the top of your game? Bring your expertise and knowledge to Canada’s largest retailer. We are looking for smart, nice, and curious team members to help bring our Data & Analytics game to the next level. This is an exciting time to join our team – we are changing the game in a big way!
If you are looking to join a company that offers unlimited opportunity, excellent leadership, world-class training and makes a big impact on the community – this is the role you’ve been waiting for!
The Data , Insights & Analytics (DI&A) team at Loblaw is hiring a Director, Communications & Engagement to become a key leader in the team charged with making revolutionary change to our Identity Data Management (IDM) practices. Reporting to the Senior Director – Identity Management, the role will be responsible for coordinating a team of professionals as we build out the IDM capability, as well as keepi n g the IDM team fully “plugged into” the DI&A group and Loblaw as a whole.
The Director, Communications & Engagement is a senior business lead with extremely strong leadership, communication, influence, and organizational skills. You will be accountable for supporting and facilitating the partnership between internal working teams, project teams and internal customers. While the IDM Team drives the overall initiatives, you will provide consulting, support and best-practice evangelism in the identity data space across the organization, including Privacy & Consent Management .
As a member of the IDM leadership team, t he successful candidate will be a key contributor to the development and execution of our IDM Strategy and other data management programs. They will have a passion for using data to solve business problems and an existing strong foundation in customer advocacy, change management, customer journey mapping and CSAT/NPS tracking.
Initially the Director, Communications & Engagement will lead a small team of 1-2 communications professionals, with scope to both expand the team and also the reach of the role across other DI&A g roups .
What You'll Do:
Provide strategic communications , counsel and support to senior leadership and business partners for transformational change initiatives. Develop, execute, and support proactive and reactive communications tactics to support complex initiatives.
Design and lead the communications and stakeholder engagement strategy for the SCAI identity programme
Work with IDM analysts to create customer engagement and satisfaction measures and metrics, conduct the ongoing inquiry and provide expert counsel on team responses.
Own the stakeholder engagement for IDM and the SCAI identity programme, working closely with the identity programme manager to manage the stakeholder map and RACI
Developing content that can be used in proposals and initial offerings to internal clients
Coordinating materials and engagements to support the optimal positioning of IDM and the SCAI identity programme with clients and Loblaw customers.
Articulating the IDM and identity programme brand image and positioning, achievements, and goals to ensure unified communications
Creating materials that support IDM strategies and priorities. Working with leadership to identify and clearly communicate our value proposition for the integrated services IDM will provide
Work closely with business partners and senior leaders to develop and implement communication strategies that support IDM business objectives.
Develop and manage good working relationships and maintain open dialogue with key business partners and stakeholders to ensure adequate execution of project deliverables. Actively work to resolve escalated issues and manage changes within the project/program/initiative.
Provide innovative ideas to help improve strategic plans and tactics. Recommend changes as needed and be agile to implement changes as they occur. Evaluate effectiveness of communication vehicles through analytics and post-execution evaluations.
Lead on the delivery and management of project plans, ensuring established processes are followed .
Provide advice, consultancy and advocacy of IDM principles , know-how and best practices across the organization.
Become a go-to SME and professional communicator in the IDM space
Own and manage the IDM communications knowledge base
Represent the Identity Management team in internal and external meetings, conferences and events where an expert perspective is needed
Be our bridge to the organization: p rovide briefings to the IDM team on Loblaw opportunities, challenges , projects, teams and groups relevant to the IDM space.
What You'll Bring:
Experience in a communications role with management experience gained in a fast-paced environment, tech industry experience preferred
Agile experience mandatory, qualifications/certification preferred
Experience in change transformation within a complex system and integrated service delivery.
5+ years of experience as a Data professional. This could include hands-on experience with data architecture, data modelling, data quality, data governance, data engineering, identity resolution, ETL, natural language processing, AI/ML, metadata management, master data management, etc.
Experience with customer journey mapping and user stor ies.
Excellent communication and interpersonal skills, approaching challenges with energy and passion.
Ability to take initiative, multi-task and work in a fast-paced environment
Strong detail orientation is essential in this role
A team player and self-starter
What You Can Expect:
We are a team of diverse and ambitious analysts, who cultivate a friendly and inclusive work environment where you can be yourself. Our employees’ development is at the core of our business, offering endless possibilities for growth, learning and mobility. Let us help grow your skills through one of our many resources including the Loblaw Virtual Learning Centre, where you have access to hundreds of learning tools, or through casual coffee chats with our leaders who were once in your shoes.
Other perks of joining Loblaw:
Competitive compensation and benefits package
Office with incredible amenities including an on-site gym, volleyball court and basketball court (turned ice rink in the winter!)
A flexible work environment which values balance
Colleague D iscount Program
Tuition reimbursement Program
Employee Share Ownership plan
If the above sounds like a great fit, then we would love to hear from you! Apply today, and get the process started. If you meet the above requirements, expect a call from one of our recruiters, followed by an in-person interview. Our recruitment process will allow you to meet and interact with colleagues at various levels of our business to give you a great perspective of life at Loblaw.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
Comment R é ussir:
Chez Loblaw, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.
Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.
En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.
Type of Contract:
Loblaw considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.
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