Guest Service Agent/ Front Desk/ Bellman
Royal Scot Hotel & Suites – Victoria, BC
Join Our Team!
Royal Scot Hotel & Suites is a welcoming, well-established hotel located in the heart of Victoria's Inner Harbour. We pride ourselves on delivering exceptional hospitality and creating memorable experiences for every guest. We are seeking a friendly, reliable, and customer-focused Guest Service Agent/Front Desk/ Bellman to join our team.
This is a dynamic position that combines front desk operations with guest services and bellperson duties. The successful candidate will enjoy interacting with people, providing personalized service, and contributing to a positive guest experience from arrival to departure.
Key ResponsibilitiesFront Desk Duties
- Welcome guests with a warm, professional, and friendly attitude.
- Complete guest check-ins and check-outs efficiently and accurately.
- Process reservations, modifications, cancellations, and room assignments.
- Answer incoming telephone calls and respond to guest inquiries.
- Process payments, balance cash transactions, and maintain accurate guest accounts.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain an organized and professional front desk area.
- Follow hotel policies, procedures, and security standards.
Guest Services & Bellperson Duties
- Greet arriving guests at the entrance and assist with luggage to and from guest rooms when requested.
- Escort guests to their rooms and provide information about hotel amenities and services.
- Assist guests with directions, transportation arrangements, restaurant recommendations, and local attractions.
- Deliver luggage, packages, amenities, and guest requests to rooms promptly.
- Monitor and maintain the hotel lobby, entrance, and common areas to ensure they remain clean, welcoming, and presentable.
- Report maintenance or housekeeping issues.
- Respond promptly to guest service requests such as extra towels, bedding, cribs, or other amenities.
- Support the housekeeping and maintenance teams during busy periods as needed.
- Assist with other operational tasks when required.
General Responsibilities
- Deliver exceptional customer service at every guest interaction.
- Build positive relationships with guests and colleagues.
- Maintain confidentiality of guest information.
- Follow health, safety, and emergency procedures.
- Perform other duties as assigned to support hotel operations.
Qualifications
- Previous hotel, hospitality, tourism, or customer service experience is preferred.
- Experience using a hotel Property Management System (PMS) is an asset.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Ability to lift and carry luggage (up to approximately 50 lbs).
- Valid Class 5 driver's licence is considered an asset.
- Flexible availability, including mornings, evenings, weekends, and statutory holidays.
- Legally entitled to work in Canada.
What We Offer
- Competitive hourly wage.
- Employee discounts on hotel stays.
- Supportive and collaborative work environment.
- Paid training.
- Opportunities for growth within the hotel.
- A beautiful workplace in Victoria's Inner Harbour.
Schedule
- Full-time and part-time opportunities available.
- Rotating shifts, including days, evenings, weekends, and holidays.
How to Apply
If you are passionate about hospitality and enjoy creating exceptional guest experiences, we encourage you to apply.
Please submit your resume and a brief cover letter outlining your experience and availability.
Royal Scot Hotel & Suites is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $21.00 per hour
Work Location: In person
