Genesis London is seeking a highly organized, professional, and customer-focused Genesis Personalization Manager to join our luxury automotive team.
This is a unique opportunity for an individual who thrives in a premium customer experience environment and enjoys combining sales, administration, and relationship-building into one rewarding role.
As a Genesis Personalization Manager, you will play a key role in delivering an exceptional luxury ownership experience for our guests. You will work closely with customers throughout their vehicle purchase journey, assisting with protection product sales, coordinating vehicle delivery administration, and ensuring every guest receives a personalized and memorable experience.
The majority of your sales interactions will be conducted through email and telephone, with some in-person consultations.
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Present and sell vehicle protection products primarily through phone and email communication
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Build strong relationships with guests and provide personalized recommendations
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Coordinate and organize vehicle delivery administration
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Prepare and print sales and delivery documentation
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Know the ins and outs of our protection products
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work in conjunction with Genesis Canada
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Ensure all required paperwork is completed accurately and efficiently
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Welcome guests and assist in creating a luxury showroom experience
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Work closely with the sales and management teams to ensure a seamless ownership journey
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Maintain detailed records and follow-up activities within dealership systems
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Deliver exceptional customer service that reflects the Genesis brand
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OMVIC Certification (required)
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Strong computer literacy and ability to learn dealership software quickly
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Exceptional organizational and administrative skills
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Professional appearance and communication skills
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Friendly, personable, and customer-focused attitude
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Strong attention to detail and accuracy
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Ability to manage multiple priorities in a fast-paced environment
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Comfortable conducting sales conversations by phone, email, and in person
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Previous automotive, luxury retail, hospitality, or customer service experience is considered an asset
The ideal candidate is someone who enjoys helping people, takes pride in organization and accuracy, and understands that every guest interaction is an opportunity to deliver a premium experience. You are comfortable balancing administrative responsibilities while confidently presenting products and services that enhance vehicle ownership.
If you are organized, Detail oriented, professional, technologically savvy, and passionate about delivering exceptional customer experiences, we would love to hear from you.
Join Genesis London and help redefine the luxury automotive ownership experience.
