Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
We are hiring a Senior Specialist, Complex Care Programs.
The Complex Care team at Shoppers Drug Mart supports patients with management of their chronic conditions, including diabetes, cardiovascular conditions, mental health and support for seniors. In this role, you will be accountable for supporting the Complex Care team in development and execution of holistic programs across our store network and digital ecosystem, with a focus on the Cardiovascular portfolio. You will build on a strong foundation of existing program assets to make Shoppers Drug Mart the destination for our patients.
Reporting to the Senior Manager, this role will support the strategy, overall project management and operations of programs and services within the Cardiovascular portfolio. The role will be supported by cross-functional groups, including digital partners, to ensure the delivery of program health outcomes and business KPI’s.
What You'll Do:
Support day to day management and implementation of existing services and programs targeted towards patients with Cardiovascular and other chronic conditions.
Support the planning, development and launch of new programs working with cross-functional stakeholders (marketing, pharmacy, operations, finance, legal etc.)
Collaborate effectively with technology partners (internally and externally) to help patients and pharmacy team members manage services for better patient outcomes and satisfaction.
Support development of business cases for recommendations addressing key patient and business opportunities.
Work with the Professional Services, Professional Affairs and Government Relations teams on review of programs/technology, and implementing regulatory requirements.
Support the development and presentation of materials for department meetings, stakeholder communications, internal / external conferences, and other channels as required.
What You'll Need:
University degree in Business, Healthcare, Finance or Marketing; retail, general healthcare and/or Pharmacy experience preferred.
1-3 years of relevant experience participating in large program rollouts and cross-functional teams in large enterprises; program and product development an asset.
Ability to build collaborative relationships at all levels of the organization to move projects forward; actively engaging internal and external stakeholders.
Strong project management and planning skills with attention to detail.
Effective written and verbal communication skills.
Working knowledge in financial analysis and modeling is an asset
A creative thinker who is comfortable working with ambiguity, ability to multi-task, prioritize workload and work in a fast-paced environment.
Proficient in the use of Power Point, Excel, Word; experience with product management tools (Confluence, Jira etc.) is an asset
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.