The Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.
Perks & Benefits:
- Subsidized staff accommodation in Lake Louise
- 2 complimentary hot meals per day on shift
- Discount on food and beverages at The Post's dining outlets
- Complimentary stays at CRMR sister properties
- Staff rates at all CRMR properties
- Employee Benefits Program
- Access to the Relais & Châteaux employee stay program
- Staff events and recognition programs throughout the year
- Opportunities for growth and advancement within The Post and across CRMR properties
- Annual wage and performance review
Why Work With Us
Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.
Position Overview:
The Relief Night Auditor is responsible for accurately balancing all hotel revenues and ensuring guest reservations are handled efficiently and courteously. This role encompasses a combination of night auditor and guest service agent responsibilities across different shifts.
Duties & Responsibilities
· Balance revenues for Rooms and F&B as well as any other revenues earned in the Hotel that day.
· Compile accurate nightly manual reports including external invoices.
· Ensure journal is balanced.
· Complete mid-month and month-end procedures.
· Perform Front Office duties and other tasks as required.
· Perform guest check-in and check-out.
· Deal with guest concerns or complaints as they arise.
· Provide communication to all departments re: activity during the night.
· Ensure guest check-in and departure information is correct and accounts settled.
· Maintain a professional and presentable appearance.
· Provide directions, information, answer activity enquiries, and other communication as required.
· Prepare guest accounts for check out the following day.
· Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel (bucket check)
· Take reservations, provide information about packages or upcoming events in the hotel,
· Deal with guest concerns or complaints should they arise.
· Provide ongoing communication with night cleaners, security, and maintenance staff.
· Maintain a professional and presentable appearance.
Skills & Experience
· Previous experience in a hotel setting preferred.
· Previous accounting experience preferred. a good understanding of all Front Office procedures.
· Basic knowledge of accounting required to work with journal entries.
· Excellent interpersonal, verbal and written skills.
· Highly organized, motivated and detail oriented
· Computer skills including Windows applications and some proficiency with Excel. PMS system Opera (if Opera is not familiar to the individual training will be provided)
· Work well under pressure
· Must have the ability to work independently and remain calm in the event of situations arising during the night/afternoon shift.
· High School diploma required.
· Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)
Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.
We look forward to receiving your application.
Job Types: Full-time, Contract, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Application question(s):
- Name some of hotel PMS that you used in your previous jobs
- Tell us about an experience you've had that relates to this position.
- Are you available to relocate to Lake Louise, AB for this role? (staff housing is available)
Experience:
- Front desk: 1 year (required)
Work Location: In person
