Req Id: 247335
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Name and description of the hiring department:
Logistics Coordinator (Bilingual Order Fulfillment Representative)
Reporting to the Manager, Supply Chain (Direct Consumer Fulfillment) the position of Product Logistics Representative is an essential part of the department. The incumbent will be the liaison between customers, Bell Interactive, Bell TV, Bell Mobility, Keuhne & Nagel (Warehouse), Canada Post, Planning Associates and the Executive Care Teams at Bell Canada
Handle escalations and exceptions
Fulfill customer orders/returns (manually at times) and correct any errors
Validate confidential information
Process credits/debits where applicable
Identify fraudulent activities
Provide customer service and support to the end users
Participate in new process implementation and projects
Support necessary training to all parties
Run reports as required from SAP P77
Preferred Qualifications / Competencies:
Intermediate knowledge of Microsoft Office; Power Point and Access
Working knowledge of FastAct, NM1, Moneris and Intranet would be an asset
Solid understanding of business professionalism and the ability to work and share information in a team environment
Energetic and enthusiastic attitude with strong listening skills
Highly reliable, resourceful and motivated individual with positive attitude, flexible and willing to work off business hours such as weekends and evenings on occasion
Strong interpersonal and leadership skills, able to foster effective working teams - Team player
Strong analytical and problem solving skills
Working knowledge of SAP (P77) is an asset
Ability to interact with members of various other Bell business units
Some knowledge of BRS and products an asset
Critical Qualifications / Competencies:
Excellent communications skills (both written and oral) are required in both English and French
Intermediate knowledge of Microsoft Office; Word, Excel and Outlook
Working knowledge of SAP
Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up
Ability to work within environment of rapid change and high stress: strong organizational and self-discipline skills
Excellent problem solving ability, decisiveness and capable of taking initiative
Knowledge of Bell products and services with emphasis on Bell Mobility
The incumbent should have a College or University education, preferably in a Business Administration or Customer Service, or 2 years in a customer service field or equivalent experience
Job location address: 5025 Creekbank Rd, Mississauga (Ontario)
No travel required
Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Application Deadline: 12/06/2019
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or firstname.lastname@example.org to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at email@example.com.
Created: Canada, ON, Mississauga