Patient services specialist
Toronto, ON
FYidoctors-Toronto-Bloor & Islington is looking to hire a full-time Patient Services Specialist at our practice in Etobicoke, On. This team member will work a schedule of 20-40 hours per week, Mondays through Fridays. The Patient Services Specialist will be responsible for greeting patients, answering phones, booking appointments, pre-testing and assisting with eyewear choices. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

How You’ll Benefit

Comprehensive rewards package
Competitive salary and benefits
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture where collaboration is fostered
Ongoing training and development opportunities


Communication with patients including in person, by phone, and by email
Administering pre-testing services such as retinal digital imaging, autorefractor, autolensometer, OCT, Tearlab, eye drops, contact lens teaches and topography etc.
Customer service activities including appointment bookings, prescription printouts, and billing and payments
Office administrative tasks including processing mail, filing, and faxing
Assistance with retail of eyewear products

The Successful Candidate

Passionate about customer experience; a great communicator who can provide exceptional patient care
Committed to excelling as a member of a high performing team
Able to multi-task in a fast-paced environment
Good computer knowledge, including Microsoft Office suite
Previous experience or knowledge of routine eye care an asset

About Us

Our office has a great vibe and we are looking for someone new to join our FYidoctors family!

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 10 years, we have grown to over 450 optometrists and opened 260 locations across the country. Today, as Canada’s fastest growing eye care provider, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry. From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all of our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care. You will be part of an amazing team that strives to enhance patients’ lives.

How to Apply

All applications will be sent to the attention of the hiring contact Diane Rego

Alternatively, our careers page can be found here; Search Patient Services Specialist, and the preferred location when navigating the careers site.

We thank all candidates for their interest. Only those selected for an interview will be contacted. We politely request no telephone calls please.