Element has an opportunity for an Inside Sales Manager. In this role you will be responsible for expanding business through the day-to-day management and coaching of a quotation management team and inside sellers; ensuring timely response to inbound leads and requests for quotes (RFQ’s) and proactive development of accounts with current, dormant and new customers to increase organic growth for Element.
The Inside Sales Manager should display and cascade an enterprise mentality and create a positive environment. You will also responsible for the prioritization and assignment of their resources, setting clear goals and priorities and tracking performance toward goals for their direct reports. You will supervise a team of Application Sales Engineers and Customer Service Representatives and may also supervise Business Development Associates.
The ideal candidate will have proven managerial courage, entrepreneurial drive, be action oriented and customer focused.
Oversee the Inside Sellers and Quotation Management Team
Set clear goals and track performance to goals for direct reports
Define expectation around response time, follow up on quotations, outbound calling, pipeline management, revenue targets etc.
Ensure their team uses desired behaviours and actions to execute the sales strategy
Build a competitive and motivating atmosphere of selling
Assess and coach direct reports, including making joint calls, and provide them with tools necessary to improve the required skills and competencies
Ensure direct reports are prioritizing highest opportunities and or accounts for the greatest potential impact on generating organic growth for Element
Achieve rollup sales goal through effective coaching and managing of direct reports
Actively utilize CRM to monitor pipeline and provide coaching toward direct reports to ensure contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
Skills / Qualifications:
Approximately 5 years of sales experience, including quoting and management experience
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
Experience in interpreting testing procedures and requirements
Proficiency in Microsoft Applications (Word, Excel)
Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Well-developed oral and written communication skills to meet a variety of communication needs
Good interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Some overnight travel may be required
We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.
We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.
Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.
Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.
We have four values that we strive to live by every single day.
Safety - We keep our colleagues and visitors safe
Integrity - We act honestly and fairly to do the right thing
Excellence - We set new standards of excellence in everything we do
Partnership - We work together for the benefit of our customers
When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY. We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.