The position is responsible for nurturing and expanding relationships with key global OEM clients. This role requires a strategic thinker who understands customers’ long-term business goals and aligns ACM’s machinery and manufacturing solutions to their needs. The Account Manager serves as the primary point of contact for assigned accounts, driving revenue growth, profitability, and customer satisfaction through effective planning, solution development, and cross-functional collaboration.
Key Responsibilities
1. Account Management & Growth
- Manage and grow assigned key accounts, achieving or exceeding annual sales targes.
- Develop and execute account plans that identify opportunities for business expansion.
- Build and maintain long-term relationships with key decision-makers and stakeholders.
- Conduct regular business reviews to evaluate performance, demonstrate value, and plan future initiatives.
2. Customer Needs Analysis & Solution Development
- Gain a deep understanding of clients’ operations, business challenges, and strategic business objectives.
- Translate customer needs into technical requirements for internal teams (Engineering, Production, Quality).
- Ensure proposed solutions align with both customer expectations and internal capabilities.
3. Budgeting, Forecasting & Market Intelligence
- Maintain accurate sales forecasts and account budgets, ensuring alignment with business objectives.
- Monitor market trends, competitive activities, and customer developments to identify new opportunities.
- Provide feedback to leadership on product improvements or potential innovations.
4. Pricing Strategy
- Review and follow up on quotations, providing feedback and recommendations on pricing strategies.
- Develop and maintain structured pricing models that consider tariffs, freight, rebate plans, and payment terms.
- Monitor market and competitor pricing, proposing adjustments where necessary.
- Communicate pricing updates clearly to ensure transparency and mutual understanding with customers.
5. Stocking Agreement & Inventory Management
- Manage and review stocking or consignment agreements, ensuring alignment with demand and strategic goals.
- Conduct quarterly reviews of forecast accuracy and usage with customers.
- Monitor inventory levels and coordinate replenishment schedules with PMC and logistics teams.
- Identify and address slow-moving or aged stock through proactive customer engagement and demand planning.
6. Development Projects & Cross-Functional Collaboration
- Act as the key liaison between customers and internal project teams for new product introductions and custom developments.
- Coordinate timelines, technical requirements, and first article reviews with Engineering, Operations, and Quality teams.
- Ensure proactive, transparent communication throughout the project lifecycle.
- Track and report project status regularly to both internal management and customers.
7. Quarterly Business Reviews
- Prepare and lead comprehensive Quarterly Business Reviews presentations with key accounts.
- Review sales performance, KPIs, forecasts, product feedback, and improvement opportunities.
- Collaborate with internal teams to address challenges and develop actionable follow-up plans.
8. Quality and Continuous Improvement
- Manage customer quality complaints and coordinate resolution following ISO9000 procedures.
- Work with internal QA team to identify root causes using 5 Whys or 8D methodologies.
- Ensure timely communication of corrective actions and containment measures to both internal and external stakeholders.
9. Internal Leadership & Communication
- Serve as the Voice of the Customer within the organization, ensuring customer priorities are understood across departments.
- Lead internal discussions to resolve issues, leveraging Sales Support for tracking while maintaining full ownership of client relationships.
- Drive alignment between Sales, Engineering, Production, Customer Service, and Logistics teams.
Required Qualifications & Skills
- Bachelor’s degree in Business, Engineering, or related field preferred.
- Minimum 5 years’ experience in B2B Account Management or Strategic Sales, ideally within OEM, capital equipment, or industrial manufacturing sectors.
- Proven record of managing key accounts and achieving revenue growth targets.
- Excellent communication, negotiation, and executive-level presentation skills.
- Strong business and financial acumen, with ability to analyze and align customer and company goals.
- Collaborative leader capable of influencing internal teams without direct authority.
- Willingness to travel 25–40% domestically and internationally.
Key Performance Indicators (KPIs)
- Sales and profit margin achievement for assigned accounts.
- Customer satisfaction and retention rate.
- Inventory health (turnover, slow-moving items reduction).
Job Type: Full-time
Pay: $46,994.11-$97,822.97 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
