Join a team of passionate thought leaders in a dynamic and collaborative environment! The Cognizant Microsoft Business Group (MBG)'s Canada Region is growing fast and we're looking for our next Regional Operations Lead to join us.
What impact will you have in this role?
The Regional Operations Lead will focus on ensuring the operational aspects of the region are running efficiently and effectively as it relates to workforce operations and sales operations activities. The Regional Operations Lead will be a member of the Region Leadership team and have direct impact on the performance and success of the region.
The Regional Operations Lead will work directly with the Regional Practice Group Leads and Regional Delivery Management Lead to ensure the staffing process is executed efficiently, monitor Utilization, provide reporting/insights to need for recruiting/hiring based on anticipated demand, and help ensure Sales pipeline information is accurate and appropriately feeding the workforce planning activities for the region. The Regional Operations Lead will report to the Regional General Manager with a dotted line to the North America VP of Operations.
What will you be doing day-to-day?
Identify need for Recruiting Demand – FTEs, Contractors (help RLs manage Sub-contractor process)
Planned v Actual (scheduling accuracy) reporting/follow-up
Staffing/Scheduling process execution (Requests, Decisions, etc.)
Skills Tracking/CV Tracking - Management
Bench Management / Training & Capability Development (assist RLs/Cap Leads)
Follow-up on Missing Timesheets and Timesheet adjustments
CRM Hygiene – accuracy of active opportunities (including sales support tracking)
Deal Staffing (DPM) Maintenance/sync to Staffing Requests
Facilitate Deal Approval / Deal Flow process
Provide Sales Reporting and forecasting
Provide reporting for NPS and client satisfaction survey results
Partner with peer Regional Operations Leads to ensure effective utilization of New Signature resources across North America
Partner with Regional Finance Lead to ensure accurate alignment of scheduled and workforce planning hours to regional P&Ls
Partner with North America VP of Operations to ensure consistent processes and reporting are being followed and continuously improved to meet region requirements
Participate actively on the Region Leadership team
What are the key metrics for this role?
Region Utilization % at 70%+
Meet/exceed Region budgeted billable hours within a given fiscal year
Planned v. Actual metrics
90%+ of planned hard locked hours for a given week (excluding OT)
<15% misses of hard locked assigned hours
Block scheduling of consultants such that 90%+ are compliant at having 0 or 20 hours of availability week over week (excludes PMs & roles that typically do not get fully utilized)
90% of regional Consultants consume 80 hrs. of training per year
Key Skills & Abilities
Strong organization and analytical skills
Strong customer service orientation
Strong interpersonal and communication abilities
Critical thinking and problem solving
Strong attention to detail in execution of assigned responsibilities
Ability to learn quickly and balance multiple priorities
Knowledgeable in the Microsoft suite of tools (Office 365, Dynamics 365, Power BI, MS Project)
All employees must act in accordance with the Cognizant Microsoft Business Group (MBG)'s corporate security standards.
ABOUT THE COGNIZANT MICROSOFT BUSINESS GROUP (MBG)
The Cognizant Microsoft Business Group (MBG) has a singular purpose—advancing your cloud modernization journey with focus, simplicity and scale. The Microsoft Business Group is an end-to-end Microsoft-centric cloud solutions and managed services provider that leverages extensive experience and IP to deliver constant innovation and business value, powered by the Microsoft Cloud platform. We are designed to reflect how you think about cloud transformation from a platform native perspective. Our dedicated experts and trusted blueprint deliver your digital difference through the Microsoft Cloud: Azure, Microsoft 365 and Dynamics 365. We turn digital potential into real business performance at speed.
Who We Are
We are the destination employer for Microsoft-committed professionals, providing depth of specialization and differentiated career paths. We have authentic conversations, build connections and grow careers while centering ourselves around our employees. We are a global team of certified consultants across all relevant technologies, coupled with cloud focused advisory consultants. With our supercharged talent, we are the world's best Microsoft partner. We prioritize investing and expanding.
EQUAL EMPLOYMENT OPPORTUNITY
As a Global Cloud Transformation Consultancy business, the Cognizant Microsoft Business Group (MBG) understands diversity and inclusion in the workplace brings benefits to our customers, our business and most importantly, our people. We are committed to being an inclusive employer and we provide equal employment opportunities to all employees and applicants for employment.
The Cognizant Microsoft Business Group (MBG) prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other factors protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including all aspects of the recruiting and employment life-cycle at Cognizant Microsoft Business Group (MBG).