Location: Calgary (Oakridge location)
Reports To: Medical Director and Chief Medical Officer
Hours of Work: Full-Time
Number of Direct Reports: 20-30
Infini Health Vision and Culture
At Infini Health, we are a leading integrated sports medicine, musculoskeletal, neurological, and pain center. Utilizing advanced diagnostic imaging, we provide comprehensive medical assessments aimed at optimizing the health and performance of our patients. Our focus on patient care, research, and education sets us apart, with a diverse clientele that includes professional athletes, performing artists, and individuals seeking cutting-edge healthcare solutions.
Why Join Us?
Infini Health is not just a workplace – it's a community committed to excellence. Here’s why we’re an exciting place to work:
- Flexible Work Hours: Enjoy the ability to balance professional and personal life.
- Supportive Team Environment: Collaborate with passionate professionals dedicated to enhancing patient care.
- Comprehensive Benefits Package: Includes medical, dental, long-term disability, and health spending account.
- Additional Perks: Knowledge transfer opportunities and career growth opportunities.
- Generous Vacation Time: Start with 2 weeks of vacation to recharge and refresh.
- Wellness Benefits: Access to discounted rehabilitation services for employees.
Who This Position Is Perfect For:
This role is tailor-made for a proactive individual who thrives in a fast-paced, ever-evolving environment. The ideal candidate will:
- Be based in Calgary, as this position requires in-office attendance with flexible working hours.
- Possess a strong work ethic and commitment to excellence.
- Be highly organized with the ability to multitask effectively while maintaining a focus on patient satisfaction and clinic operations.
- Demonstrate strong leadership and communication skills with a proven ability to manage teams.
- Be comfortable working autonomously, taking initiative to manage tasks and resolve issues efficiently.
Role Description Summary
The Clinic Manager at Infini Health plays a pivotal role in ensuring exceptional patient care while overseeing the day-to-day operations of the clinic. You will be responsible for managing patient appointments, overseeing clinic staff, and ensuring that operations run smoothly, from administration to billing. The role demands a combination of operational leadership, team management, and customer service, all aimed at optimizing patient care and maintaining a positive, welcoming environment.
Key Responsibilities:
1. Patient Care & Service
- Ensure exceptional patient care by coordinating appointments, addressing inquiries, and resolving any patient concerns promptly.
- Manage patient communication, including forms, appointment reminders, and follow-up reminders.
- Oversee Medical Office Assistants (MOAs) in scheduling and patient-facing procedures, and assist in emergency situations when necessary.
- Implement patient safety protocols and create a welcoming, comfortable environment for all patients.
2. Office Administration & Operational Leadership
- Oversee daily clinic operations to ensure efficiency, smooth workflows, and optimized patient experiences.
- Develop and implement streamlined processes to improve clinic productivity without compromising quality.
- Collaborate with healthcare professionals and staff to enhance clinic operations and service delivery.
- Manage day-to-day administrative duties such as mail distribution, supply orders, repairs, contract management, and filing.
- Maintain up-to-date clinic policies and procedures to ensure safe, compliant, and efficient operations.
- Stay informed on regulatory standards and industry guidelines.
- Coordinate staff scheduling through EMR systems and office software (Shifts).
- Resolve clinic-related issues and concerns with a focus on high-quality customer service.
3. Communication
- Ensure clear and effective communication across the clinic to share updates, changes, and important information.
- Keep the team informed of key developments and operational changes.
4. Technology Administration & Integration
- Provide administrative IT support for clinic systems (Accuro, Velox, Ocean Forms, Microsoft Office Suite, including Planner and ClickUp).
- Keep abreast of advancements in clinical technology and suggest improvements to enhance clinic efficiency.
- Manage the integration of new technologies and ensure seamless use across clinic operations.
5. Requisition Processing
- Review requisitions from referring physicians, ensuring all required information is accurate and complete.
- Coordinate with healthcare providers to clarify discrepancies or incomplete information.
6. Financial Management
- Oversee billing for all clinic services, including interventional procedures and patient rounds.
- Assist with weekly reconciliations and the timely processing of invoices.
- Analyze financial performance and recommend cost-effective measures to maintain high-quality service.
- Help implement strategies that optimize financial and operational performance.
7. Leadership Responsibilities
- Recruit, train, and supervise clinic staff, including MOAs, MRTs, LPNs, NPs, and APCs.
- Foster a positive, collaborative work environment that encourages teamwork and open communication.
- Conduct performance evaluations, provide constructive feedback, and lead professional development initiatives.
- Provide confidential support to staff for any workplace concerns, escalating as necessary.
Qualifications & Skills
Education & Experience:
- Post-secondary education in business, office administration, healthcare management, or a related field.
- Minimum of 3 years’ progressive experience in a multidisciplinary clinical setting, ideally in diagnostic imaging, pain management, or musculoskeletal care.
- At least 2 years’ experience in a leadership or coaching role.
- Solid understanding of healthcare administration, regulations, compliance, and industry best practices.
Skills & Competencies:
- Strong organizational skills with an ability to manage multiple tasks and priorities effectively.
- Proven ability to lead and motivate teams, with a customer-focused approach and excellent interpersonal skills.
- High attention to detail and accuracy, particularly in patient information and billing.
- Proficient in Microsoft Office and experience using EMR systems, PACS, and other clinic software.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and comply with privacy regulations.
- Key competencies include adaptability, problem-solving, team collaboration, and technology proficiency.
Working Conditions:
- The Clinic Manager will work primarily in an office/clinic environment at our Oakridge, Calgary location.
- Standard work hours (Monday to Friday, day shift), with flexibility for occasional evening or weekend work to accommodate clinic needs.
- The role requires a high degree of autonomy, strong communication, and collaboration within a dynamic, high-volume setting.
Physical & Psychological Health Requirements:
- The role may involve physical activities, including extended periods of computer work, organizing office spaces, and managing equipment, along with the psychological demands of overseeing a busy clinic environment.
Employee Equity Statement
Infini Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and encourage individuals from equity-seeking groups to apply. We will provide accommodations throughout the recruitment process as per the Accessibility for Ontarians with Disabilities Act (AODA) and the Alberta Human Rights Act.
Job Types: Full-time, Permanent
Pay: $30.00-$40.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
