Lindstrom Fastener (Canada) Ltd is a leading master distributor of industrial fasteners such as bolts, nuts, screws, washers, and special fasteners to print. Our mission is to be the best-in-class fastener master distributor that provides superior products and service to our customers.
Position Summary
We are currently seeking a Sales Assistant to support our Inside Sales Representative (ISR) team. This is a remote position that provides administrative and customer service support, enabling our ISRs to focus on customer relationships, quotations, and sales growth. The successful candidate will be highly organized, customer-focused, self-motivated, and able to work independently while managing multiple priorities in a fast-paced environment.
Key Responsibilities:
- Expedite customer orders and provide shipment status updates.
- Process customer returns (RGA requests) and coordinate with Operations.
- Process customer credits and supporting documentation.
- Respond to general customer inquiries and direct requests to the appropriate team member.
- Monitor and follow up on backorders.
- Coordinate communication between customers, warehouse operations, purchasing, and ISRs.
- Assist with order maintenance, revisions, and administrative updates.
- Review customer orders for accuracy and completeness.
- Support freight inquiries and proof of delivery (POD) requests.
- Maintain customer files and documentation.
- Assist with special customer projects and reporting as required.
- Provide vacation and workload coverage for the ISR team.
- Perform other duties as assigned in support of the Customer Service department.
Qualifications
- Previous customer service or inside sales experience is considered an asset.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office (Outlook, Excel, and Word).
- Experience with ERP systems (Epicor Prophet 21 experience is an asset).
- Comfortable working independently in a remote environment while maintaining regular communication with the team.
- Positive attitude with a collaborative, team-first approach.
The ideal candidate is someone who:
- Enjoys helping others and delivering outstanding customer service.
- Takes initiative and follows through on commitments.
- Is adaptable and comfortable managing changing priorities.
- Thrives in a remote work environment and is self-disciplined.
- Works well independently while supporting a collaborative team.
- Has strong problem-solving skills and a sense of urgency.
- Communicates professionally with both customers and internal departments.
Benefits:
- Dental care
- Designated paid holidays
- On-site parking
- Paid time off
- Vision care
Work Location: In person
