Schedule Monday-Friday; 35 hrs/wk
Education Level Bachelor’s Degree in a relevant field
Career Level Requires 2 years of related experience
The Student Success Centre provides a diverse array of programs to students related to transition, career development and employment, experiential learning opportunities both local and abroad and provides support services for our international students. We support students from the time that they enter university to the time that they graduate and beyond. The Centre is a high paced environment, popular with students and employers and works in collaboration and partnership with many other internal and external stakeholders. This position will provide individual support/coaching/advising to all international students to help them navigate administrative processes and resolve challenges as well coordinates and develops programs based on student needs. This position will also assist in the administration of the health insurance program (UHIP), administration of the education abroad program (inbound/outbound) and support the Global Alumni Mentorship initiative for students travelling abroad for work and volunteer opportunities. They will work closely with our internal and external stakeholders in all of the various areas.
Provides individual support, coaching and advising for international students, coordinates and develops and implements programs/resources based on needs assessment and program objectives. Support the development, implementation and assessment of peer based programs the Global Alumni Mentorship Globalization initiative for students who seek a global employment or experiential opportunity.
Purpose and Key Functions:
- Coordinate service delivery for students and help them navigate administrative processes at the University and support and coach students towards solutions and resources. This position will take a holistic approach to supporting students’ needs and enhancing the student experience through active monitoring of student progress.
- Serve as a resource for students in need referred from Faculty and/or identified through early intervention strategies.
- Develop an action plan based on a wrap-around approach for supporting students and triage areas of concern (academic, personal, professional, financial, health and wellness challenges, immigration) and connect students to appropriate service providers.
- Empower students in constructing plans to overcome challenges and maximize the use of university and community resources to achieve their goals.
- Provide student with individual and group facilitation in an ethical, considerate, confidential and responsible manner.
- Develop a referral program and resources for professional counselling services within the local and global communities/ agencies and facilitate connections to these services.
- Collaborate with other student support providers at the University, including Faculty, Residence, Off Campus Services to build a support network for the student and promote a shared responsibility for student success.
- Consult/communicate with relevant professionals and others within and outside the University community to discuss international students needs and work collaboratively to develop programs/resources and potential solutions.
- Develop relationships and remain current on support services for international students provided by internal departments to effectively connect students to important services.
- Monitor trends relating to common student concerns’ and identify knowledge and service gaps within the University with a view of reducing challenges/barriers to international students. Make policy, process and /or service recommendations where possible.
- Participate in conversations amongst key stakeholders with a view to sharing information on challenges, build intercultural competency and to instill a supportive culture to the specifc needs faced by international students’ and recommend service process improvements.
- Work collaboratively with SSC team to provide integrated and student-centered services to support academic, personal and professional success of international students.
- Assist in coordinating service and support in emergency situations related to international students.
- Research best practices related to international students, network with interuniversity groups to inform programming
- Support the administration of health insurance (UHIP) for international students (undergraduate and graduate students).
- Assist in the various administration duties related to the processing of inbound/outbound exchange students and other related programming events as required.
- Assist in the development, implementation and assessment of peer based mentor programming for exchange students and for students on global work, volunteer and experiential opportunities.
- Provides functional guidance to others on an ongoing basis.
- Bachelor’s Degree in a relevant field
- Requires 2 years of related experience
- Experience in educational institutions or non-for-profit organizations
- Coaching or advising certificate with at least 1 year experience
- Experience in database management, customer service
- Tech savvy, adaptable to new software and troubleshooting functionality
- Professional and tactful in dealing with all stakeholders
- Knowledge of how to use social media tools to promote engagement and outreach
- Knowledge of resources, internal and external to the university, and administrative processes to help students navigate their academic journey
- Knowledge of challenges and barriers that domestic and international students face in their international mobility (study/work)
- Experience working with post-secondary students in exchange programs
The successful incumbent will be passionate about supporting our international students and the value of a global experience related to career and personal growth. experience and helping students through the process of making this goal a reality. The incumbent is enthusiastic in gaining knowledge in this growing field and helping students make informed decisions.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.