Case Manager
Shoppers Drug Mart
Mississauga, ON
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?


Location: BC / AB

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

The Case Manager provides health care advice, education and support to patients in Alberta and British Columbia. As point of contact for patients, you will provide convenient and timely supportive services that range from minor acute care treatments to health coaching for various disease states. You will be responsible for triaging incoming requests from patients, assessing their needs and providing the appropriate clinical recommendations and coaching to support resolution of symptoms and/or improvement in perceived health. Patients will be able to contact a registered nurse via a variety of channels including phone, email, text and videoconference. Where necessary, you will be referring patients to primary care clinics, healthcare facilities and community-based resources. Working collaboratively with other health care professionals (pharmacists and dieticians), you will provide a meaningful patient experience, while using your critical thinking skills to develop, implement, and evaluate comprehensive care plans.

What you will do:
Possess strong clinical expertise and experience in a range of health conditions
Possess deep compassion and empathy in order to treat our patients and promote healthy lifestyles.
Utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate.
Engage in service/program development of the clinical telemedicine program, including liaising with healthcare providers and patients, and being a champion and advocate for the program.
Ensure compliance with provincial and federal privacy legislation including the Mental Health Act .

What you will need:
Bachelor’s Degree preferred.
Registered professional and in good standing with the College of Nurses in the province of AB and/or BC.
Proven ability to work effectively as part of an interdisciplinary team and demonstrate competence in performance of, case management, clinical assessment and intervention and documentation of care.
Advanced assessment and diagnostic reasoning skills.
Excellent interpersonal skills and communication skills (written and verbal).
Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities.
Understanding of data analysis and ability to interpret results.
Highly Proficient in using technology including: computers, software programs such as Siebel, Microsoft Word, Power Point, Outlook & Excel.
Adaptable to a dynamic work environment in a growing company with expanding service lines and client base.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.