Job Summary
At Cornerstone Dental Wellness, we are passionate about providing high-quality, patient-centered care in a welcoming and supportive environment. Our team is committed to building lasting relationships with patients by understanding their unique needs and delivering comprehensive dental care with a focus on prevention, wellness, and exceptional service. We take pride in fostering a collaborative workplace where team members are valued, supported, and encouraged to grow professionally.
This is a fixed-term position ending on June 18, 2027, with the potential to become permanent.
Schedule:
- Wednesdays: 12:00 pm - 8:00 pm
- Thursdays: 12:00 pm - 8:00 pm
- Fridays: every second week 8:00 am - 2:00 pm
- Saturdays: once a month 8:00 am - 3:00 pm
We are seeking a highly organized and detail-oriented Dental Administrator to oversee the daily operations of our dental practice. The ideal candidate will manage administrative tasks, coordinate patient services, and ensure the smooth functioning of the office. This role requires excellent communication skills, proficiency with dental office software, and a strong understanding of office administration. The Dental Administrator will play a vital role in maintaining efficient office workflows, supporting clinical staff, and enhancing patient experience.
Responsibilities:
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Manage appointment scheduling, patient check-in/check-out, and billing processes using Dentrix or similar dental software
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Handle patient inquiries, billing issues, and provide exceptional customer service
Skills
- Proficiency with Dentrix or other dental practice management software
- Experience in dental office administration or medical office management
- Supervising experience in a healthcare setting or administrative team leadership
- Excellent organizational skills with attention to detail and multitasking ability
- Exceptional communication skills for interacting with patients, staff, and dental providers
Benefits of Joining Our Team:
- Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
About You:
- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
Pay: $25.00-$28.00 per hour
Work Location: In person
