Automotive Pre-Owned Sales Manager: Mercedes-Benz North Vancouver
Dilawri Group of Companies - BC Region
North Vancouver, BC

Pre-Owned Sales Manager: Mercedes-Benz North Vancouver

Looking for a great opportunity to work in Canada's largest Automotive Group? Mercedes-Benz: North Vancouver is currently looking to fill a position for a Pre-Owned Sales Manager

The Pre‐Owned Sales Manager is responsible for maintaining a well balanced used vehicle inventory and selling each unit at a maximum gross with minimum expense. She/he will be responsible for appraising, reconditioning, displaying and merchandising the vehicles. She/he will set objectives for the department and accomplish them through planning, organizing, controlling, and measuring the performance of used vehicle salespeople.

Mercedes-Benz is offering:

  • Competitive Compensation Package and Health Benefits
  • Training and Development Support
  • Opportunities for Career Advancement
  • Fun and Inclusive Culture


  • Together with the Sales, Service and Parts Managers, create and maintain a team environment throughout the dealership, promoting a culture of cooperation and collaboration with responsibility to achieve common goals and objectives for the dealership
  • Lead daily and monthly sales meetings
  • Ensure that customers are provided with an unmatched ownership experience. Maintain active involvement in all sales inquiries and the execution of effective sales practices including personal interaction with each and every guest. Meet guests early in the sales process; communicate direction and instruction to sales consultants throughout the sales process
  • Ensure customer satisfaction by building ongoing relationships with the customer base and resolving customer issues related to the dealership, personnel and/or product. Make management customer call backs to ensure the highest possible closing ratio for the store
  • Help to complete sales transactions - balancing the needs of customers, Sales Consultants and the dealership. Ensure that all purchase agreements, bills of sale, finance contracts, lease agreements, applications for registration and all other documents necessary for the sale and lease of vehicles are completed accurately and in full compliance with Mercedes-Benz policies and local laws
  • Create and implement dealership specific sales programs and events; develop co-op regional advertising, oversee implementation of marketing plans, as well as create and analyze sales reports
  • Oversee coordination of inventory available for sale, display of vehicles on the lot and showroom, and cleanliness of vehicles on display with pricing, etc.
  • Responsible for appraising and evaluating the retail potential of vehicles, which requires being attuned to the resale market both in the area and nationally
  • Determine which traded vehicles will be reconditioned and sold and which will be wholesaled
  • Monitor reconditioning so that vehicles are ready in a timely, cost effective manner while maintaining a high degree of quality
  • Ensure accurate updates of pre-owned inventory in all public listings including Auto Trader, Motor Trader, etc.
  • Act as a mentor to the Assistant Pre-Owned Sales Manager
  • Recruit, train, coach, develop and motivate team with an eye to setting individual goals and achieving departmental targets
  • Direct performance management discussions and, together with HR, enforce/implement progressive disciplinary action as required
  • Other duties as required by your local manager

All successful applicants must possess the following qualities:

  • Post secondary diploma/degree in business administration, automotive marketing, or retailing; or equivalent experience
  • Minimum of 5 years experience in an automotive sales role
  • Minimum of 3 year experience in a management role
  • Proven leadership skills with the ability to motive a team and drive results
  • Desire to exceed customer expectations
  • Excellent judgment and problem solving skills
  • Excellent interpersonal, presentation and relationship-building skills
  • Excellent written and oral communication skills
  • Ability to effectively respond to and meet the needs of a diverse client base
  • Broad product knowledge base and trained in appraising vehicles of all makes
  • Computer skills: MS Office (intermediate), ADP/One-Eighty/VAX, LotusNotes
  • Provincial Sales License where required by law
  • Valid driver’s license

Dilawri Group of Companies is Canada's largest automotive group with 72 franchised dealerships representing 30 automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

If this position is of interest to you please send your Resume with a Cover Letter to:

Vaughan Urquhart – General Manager

Job Type: Full-time