Inbound Contact Centre Agent
At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We’re looking to add Bilingual (Preferred), dynamic and personable individuals to our team of inbound member service agents.
Status: Seasonal Contract Position
Shift length: Varies
Location: Ottawa West (Nepean)
Requirements: Bilingualism (Preferred)/Unilingual
You can look forward to:
- A fun, fast-paced environment
- The opportunity to help others through offering excellent member service
- Continued coaching/training to help you reach goals
- Personalized mentorship and great growth potential
- Wage: $18.50-$29.95 /hour + $4/hour premium on Sundays
- FREE Costco Membership
- As this is a part time seasonal contract there is no guarantee of hours, however the hours would generally range from 25-40 hours and depend on the needs of the business,
We’re looking for Bilingual (Preferred)/ Unilingual candidates who are:
- Customer-service minded- Our member service agents act as a liaison between our members and vendors, buying teams, delivery companies and other third parties; they act as each member’s advocate.
- Flexible in scheduling and changing priorities - We work as a team, and depend on our member service agents’ dedication.
- Tech-savvy- We use a variety of computer applications and resources to research each member’s inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
- Patient- Our members expect a lot of us, and we’re happy to deliver!
- Professional- We correspond with our members through phone, email and social media.
- Able to communicate effectively and who practice active listening. Bilingualism (preferred)
Costco’s Mission Statement & Code of Ethics:
Our Mission: To continually provide our members with quality goods and services at the lowest possible prices. In order to achieve our mission, we will conduct our business with the following Code of Ethics in mind:
- Obey the law
- Take care of our members
- Take care of our employees
- Respect our suppliers
If we do these four things throughout our organization, then we will achieve our ultimate goal, which is to reward our shareholders.
Job Types: Part-time, Seasonal
Salary: $18.50-$29.95 per hour
- Casual dress
- Employee assistance program
- On-site parking
- Weekend availability
Supplemental pay types:
Masks are optional.
- Secondary School (preferred)
- Customer service: 1 year (preferred)
- English and French (required)
- Day Shift (required)
- Night Shift (required)