Relationship Manager
ATB Financial
Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?

Your customers would describe you as the most committed, caring, action-oriented and likable sales person they know. You take the time to get to know your customers and do everything humanly possible to ensure they leave with a smile on their face and a plan in their head.

Relationship Manager

You’ve got a strong internal drive, an entrepreneurial spirit and a passion for making a difference through your work. You describe yourself as someone who loves to live outside your comfort zone, a trailblazer who is constantly seeks new ways to learn and grow.

If that sounds like you, ATB Financial Business & Agriculture (B&Ag) is THE place to work for you. The B&Ag group at ATB is dedicated to helping support the success of Alberta’s entrepreneurs and farmers. As a part of our continued growth and unrelenting desire to provide innovative solutions to our customers, we have an exciting opportunity for the right candidate to make a significant impact on our small business and agriculture clients in Alberta.

Reporting to the Director – Business & Agriculture, the Relationship Manager works with a team of Business and Agriculture (B&Ag) associates and business partners and is responsible for increasing and retaining business based on annual growth targets, and increasing the profitability of a specified portfolio of B&Ag customers. The RM excels at proactively developing new opportunities while retaining and growing existing relationships.

At the heart of it, you are a relationship builder and connector who thrives on supporting the needs of our small business and agriculture clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where they are going.

You meet and exceed customer needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business.
You achieve set portfolio targets by growing your existing book of business and developing a pipeline of new loans and deposits.
You refer customers to the appropriate partner and effectively translate B&Ag and Market information for the entire branch team emphasizing its relevance to their business while growing partnerships.
You effectively manage your existing portfolio of B&Ag customers which includes renewing expired credits, initiating and following up on arrears and debt recovery.
You effectively manage operational, regulatory & credit risk to ensure ATB’s risk tolerance is adhered to.
You handle customer inquiries, concerns, and complaints expertly by resolving them in a timely manner.
You actively participate in internal and external events, promoting ATB Financial by supporting initiatives that are important to the success of Albertans.
You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in.

Connector: You build relationships naturally, and bring people of mutual interest together easily.
Translator: You have an uncanny capacity to convert large volumes of information, complex or ambiguous, into readily-understood communication.
Hungry: You combine the intrinsic motivation and drive to excel with the ability and determination to achieve success.
Customer Service Passion: You have an unrelenting desire for exceptional service by going beyond expectations.
Business Judgment: You are keenly aware of business issues, processes and outcomes that could affect ATB & the client.
Job Requirements

Post secondary education in business, agriculture or related equivalent experience.
3-5 years previous experience in retail banking or commercial lending to small and medium sized enterprises.
Proven ability to generate new business and meet established targets.
Demonstrated experience analyzing financial data and structuring credit recommendations.
Demonstrated knowledge of the drivers of business cash flow and how to apply basic principles of effective cash flow management.
Demonstrated success with building collaborative relationships both virtually and in person.
Strong negotiation and relationship building skills.
Ability to evaluate the attractiveness of new business opportunities.
Demonstrated entrepreneurial mindset with a confident, tactful and a persuasive demeanor.
An inquisitive approach with the proven ability to connect and engage with new and existing clients with ease.
Strong verbal and written communications skills.
Broad based business knowledge and acumen.
You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in.
As a team member with the Business & Agriculture (B&Ag) group at ATB, you can expect:

Challenging work that serves as a stepping stone or building block for a fulfilling career in financial services.
The opportunity to work in a results oriented work environment – giving you the autonomy to be where you want to be, when you need to be.
The ability to grow your career without ever having to leave the province.
The capacity to work with in house experts who understand the in’s and out’s of Alberta and are all dedicated to the success of the province.
Bragging rights! Knowing you work for an employer who is a true partner to Alberta and our small business and agriculture clients.
So what can ATB Financial offer you? Big-time opportunities for career advancement, a flexible and supportive work environment, outstanding employee recognition programs, and we promise you’ll never have to move to Toronto for a promotion. As an award-winning employer-of-choice – we have the best of the best working for Albertans. Sound like a team you want to be a part of?

Advancement. Balance. Fun. … We get it.