The Clinical Manager Interprofessional Resource Team (IRT), provides leadership, operational oversight and strategic direction for a centralized team of healthcare professionals supporting patient care across multiple inpatient and outpatient programs at Unity Health Toronto’s St. Michael’s and St. Joseph’s sites. The Clinical Manager is accountable for ensuring safe, high-quality, patient-centered care through effective deployment of clinical resources, workforce planning professional practice support and continuous quality improvement.
Working collaboratively with clinical leaders, physicians, professional practice leaders and operational stakeholders, the Clinical Manager ensures the Interprofessional Resource Team meets organizational priorities while maintaining excellence in patient outcomes, staff engagement, and resource utilization.
Key Responsibilities
Leadership and Operations
- Provide day-to -day operational leadership for the cross-site Interprofessional Resource Team including assuming responsibility for the quality of patient care, maintaining efficient and effective operations within a defined fiscal envelope, and ensuring professional practice and staff development are in keeping with changing needs
- Build, foster, and sustain relationships with key stakeholders
- Lead innovative recruitment, retention, and succession planning strategies for the Interprofessional Resource Team
- Manage staffing, scheduling workload distribution and deployment of clinical resources across programs and sites
- Ensure appropriate staffing levels to support patient care needs and organizational priorities
- Lead recruitment, onboarding, retention and performance management activities
- Foster a culture of accountability collaboration, innovation and professional excellence
Clinical Practice and Quality
- Promote evidence-informed practice and adherence to professional standards
- Monitor quality indicators, patient safety metrics and operational performance
- Lead quality improvement initiatives that enhance patient outcomes and staff experience
- Investigation and address patient safety events, complaints and operational concerns
- Promotes best practices and evidence based care through the implementation of initiatives that are aligned with strategic directions of the organization;
- Responsible for ensuring that roles, responsibilities, functions and care delivery models continue to evolve to meet changing patient/family, departmental and corporate needs
- Develops and evaluates quality improvement initiatives in focus areas;
- Participates actively in Program specific and Hospital-wide initiatives through Committee and Task Force membership, Hospital planning and management forums
Workforce Planning
- Develop staffing strategies that support operational efficiency and quality care
- Analyze staffing trends, vacancy rates, overtime utilization and workforce needs
- Collaborate with clinical programs to anticipate staffing requirements and emerging service demands
- Support succession planning and professional development initiatives
Interprofessional Collaboration
- Build strong partnerships with nursing, health disciplines, medical staff and operational leaders
- Facilitate effective communication across departments and clinical programs
- Champion collaborative care models and team-based practice
- Participate in organizational committees and strategic initiatives
Financial Stewardship
- Develop and manage departmental budgets
- Monitor labor costs, productivity indicators and resource utilization
- Identify opportunities for cost-effective service delivery while maintaining quality and safety
Qualifications
- A Masters degree in Nursing, health discipline, health administration or a related program is required
- Current registration in good standing with applicable professional regulatory college (nursing, social work, occupational therapy)
- Three to five years recent leadership experience in a healthcare environment
- Strong understanding of the operations of a Nursing/Interprofessional Resource Team and Staffing Office
- Demonstrated commitment to the visions, goals, mission and values of Unity Health Toronto
- Demonstrated leadership skills, human resources management, financial and risk management skills
- Demonstrated evidence of innovative leadership and critical thinking, with proven ability to foster a collaborative team and patient/family approach to decision making
- Proven experience developing and implementing continuous professional development to ensure evidenced-based best practice and an academic commitment
- Proven success in providing inspirational leadership in a team environment and ability to encourage innovation and creativity among staff
- Ensuring that clinical, financial and customer satisfaction outcomes are at benchmark
- Excellent organizational skills and ability to handle multiple projects
- Experience with managing employees in a unionized environment is an asset
- Experience leading quality improvement and patient safety initiatives required
- Strong understanding of hospital operations and healthcare systems required
- Excellent leadership, communication and conflict resolution skills
- Certification in Lean and/or Six Sigma quality improvement methodologies is an asset
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
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