Mobile Services Assistant
City of Ottawa
Ottawa, ON
Position: Mobile Services Assistant

Competition Number: 2019-EX-EN-52523284-01

Competition posting date: 2019.04.29

Competition closing date: 2019.10.07

Ottawa Public Library, Library Operations, Programs & Services
Casual Positions
Affiliation: CUPE 503 Library
Salary: $27.249 to $31.882 per hour (2019 rates of pay)
Location: Library, 363 LorryGreen

Category: Current Opportunities
Employment Group: Library

This job inventory will be used to staff Casual Positions, that become available nowand up to October 31,
2019.

Job Summary

The Mobile Services Assistant in Bookmobile and Kiosk Services is responsible for providing customer
service at 20+ community bookmobile stops weekly and ongoing maintenance and support of the Kiosk
equipment and collections at the Hunt Club Riverside Park Community Centre. He / she supports
system-wide programming and events and works collaboratively with multiple departments including
Homebound Services and Library branches.

Responsible for providing library services to the public through a mobile library units/vehicles, including the
provision of customer services, circulation services, generation circulation reports, performing clerical and
page related duties, and assisting in the maintenance of collections. Responsible for performing bookmobile
driving duties, vehicle maintenance and control access to the vehicle.

Work is performed within the context of the policies and framework of the Library corporate culture as
embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian
Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular
emphasis on providing customer service excellence.

Education & Experience

Secondary school graduation diploma.

Minimum of 1-year experience in a related field, including relevant driving experience and customer service
experience. Experience driving a bus or other larger vehicle is required for large bookmobile units.

Language, Certificates & Licenses

A valid Ontario unrestricted "DZ" class drivers license (or provincial equivalent) with no more than 6 demerit
points accumulated is required for large bookmobile units.

A valid Ontario class G driver's licence with no more than 6 demerit points is required for all other bookmobile
vehicles.

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s

satisfaction.

English oral, reading, writing required

Knowledge

Thorough knowledge of the City of Ottawa and the Highway Traffic Act.

Proper methods of lifting, loading and stacking heavy materials.

Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal
or other prescribed sequence and procedures.

Library circulation procedures and practices.

Methods and techniques for handling cash.

Methods and techniques of responding to inquiries and resolving patron complaints.

General knowledge of Library policies and procedures.

Knowledge of customer service techniques and protocols.

General knowledge of Ottawa Public Library policies and procedures related to health and safety.

Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Competencies & Skills

To perform routine manual and clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.

Minimum keyboard skills of 25 wpm.

Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an
IBM compatible computer in Microsoft Windows.

To carry out a range of circulation activities, including registration, collecting fees: and to respond effectively
to a range of library service inquiries and resolve complaints.

Use tact, discretion and confidentiality.

Excellent verbal communication skills.

Perform multiple tasks concurrently.

Customer service orientation, including the use of tact, discretion and confidentiality

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.