Who we are:
When you join the Sheraton family, you become a member of its global community. With a supportive team, every day is an opportunity to welcome guests through engaging experiences and thoughtful service to bring people together as part of our global community.
We provide a meaningful environment to associates enabling them to thrive both professionally and personally with industry-leading benefits, discounted stays at Marriott properties worldwide, extended medical and dental benefits as well as career development and training opportunities.
What you'll do:
To provide the highest level of guest service and satisfaction in the Club Lounge by providing quality service to Sheraton Toronto Airport standards while exceeding guest expectations
The responsibilities of this position include:
- To provide and display excellent guest service skills, to Sheraton Toronto Airport standards.
- To provide superior guest service to guests occupying the Club Lounge.
- To respond to guest problems in a timely and professional manner, utilizing the empowerment process.
- To answer telephones and respond to caller requests, inquiries.
- To set up and prepare breakfast buffet, afternoon snacks, evening hors d’oeuvres, newspapers, etc.
- To provide support to Front Office as required.
- To respond to guest concerns and solicit guest feedback.
- To provide guest safety/security by ensuring confidentiality of guest information and handling guestroom keys.
- To maintain control of guest access to the lounge.
- To maintain cleanliness of the Kitchen area and guest lounge area.
- To set up and monitor use of guest bar, including alcohol, beer, wine, spirits.
- To perform daily and monthly inventory, stocking Lounge as required.
- To participate in the daily pre-shift meetings.
- All other job/duties as assigned.
- Main shifts from 6:00am - noon Sunday to Friday. Other dates/times maybe required.
What you'll offer us:
- Customer service or hospitality experience preferred.
- Excellent interpersonal, communication and customer service skills.
- Computer proficiency with MS Word, Excel preferred, PMS an asset.
- Service-oriented with problem-solving and decision making skills.
- Professional, detail-oriented and work well in a fast-paced environment.
- Ability to lift up to 20lbs, standing for the full shift, bending, reaching, twisting.
- Additional language(s) an asset.
- High school graduation diploma required.
The Sheraton Toronto Airport Hotel & Conference Centre is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Types: Permanent, Full-time
Pay: From $28.88 per hour
Benefits:
- Dental care
- Discounted or free food
- Life insurance
- On-site gym
- On-site parking
- Store discount
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
- Are you available to work Sunday to Friday 6am-Noon? And have availability other days/evenings?
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
Work Location: In person
