Customer Service Representative: Adoptions
Ottawa Humane Society, 245 West Hunt Club Road, Ottawa, Ontario
Ottawa, ON

Overall Purpose: Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Adoptions is responsible for assisting the public in adopting Ottawa Humane Society (OHS) animals.

Contract Length: ASAP - January 31, 2019

Hours of work:

Week 1: Monday 10:30 am - 8:30 pm, Saturday 8:00 am - 5:30 pm, Sunday 10:30 am - 4:30 pm

Week 2: Monday 10:30 am - 8:30 pm, Friday 11:30 am to 8:30 pm

Professional Responsibilities:

  • Provide daily care for animals
  • Provide consultation and screening services for OHS customers seeking to adopt an animal
  • Educate OHS customers on good animal care practices
  • Monitor the health and safety of animals for adoption
  • Ensure appropriate information gathering
  • Provide adoption follow-up services
  • Promote OHS goods for sale
  • Supervise and coordinate volunteers’ activities while on shift

Required Qualifications:


  • Grade 12 graduation diploma
  • 1 to 2 years clerical and/or customer service experience
  • 6 month to 1 year of animal handling and care experience
  • Proficiency in Microsoft Word, Excel and Outlook
  • Demonstrated excellent customer service, crisis management, and conflict resolution skills
  • Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
  • Demonstrated ability to relate well to people from a wide variety of backgrounds


  • Advanced verbal and written skills in English are required
  • Bilingual (English/French) skills are preferred

Essential Duties and working conditions:

  • Employees will be required to work evening, holiday and weekend shifts
  • Employment is conditional upon the ability to provide services in a safe manner including, but not limited to, lifts and transfers of large animals
  • Employment is conditional upon maintaining confidentiality of OHS information
  • Employment is conditional upon the ability to work around all species of animals safely.
  • Employees will be required to wear a uniform designated by the employer

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants for applying, however, only candidates selected for interviews will be contacted. No phone calls please.

Job Types: Part-time, Contract

Salary: $19.01 to $23.12 /hour


  • Clerical: 1 year (Required)
  • customer service: 1 year (Required)
  • animal handling/care: 1 year (Preferred)


  • Secondary School (Required)