About Speedway Trailers
Speedway Trailers is a growing, high-volume trailer dealership specializing in cargo and utility trailers. We sell and service a wide range of trailers, many of which are Canadian manufactured.
We are looking for an organized, reliable and customer-focused person to join our team as a Customer Service & Sales Support Coordinator.
About the Job
This is a busy, hands-on position that supports our sales team and helps keep the dealership running smoothly.
You will help customers through the purchase process, handle paperwork and financing documents, keep inventory records accurate, and make sure the details don't get missed.
This is a great position for someone who enjoys staying organized, working with people, solving problems and keeping things moving.
What You'll Do
Customer & Sales Support
- Support customers throughout the trailer purchasing process.
- Prepare bills of sale, invoices, registrations and other paperwork.
- Assist with financing and leasing documentation.
- Collect deposits and ensure paperwork is completed correctly.
- Answer phones, emails and customer inquiries.
- Provide information about trailers, pricing, availability and delivery.
- Follow up with customers and the sales team on outstanding items.
- Help resolve customer concerns and questions.
Inventory & Administration
- Enter and maintain trailer inventory in our computer system.
- Order and track trailers and other inventory.
- Communicate with manufacturers and suppliers about orders and deliveries.
- Keep pricing, inventory and customer information accurate.
- Maintain organized customer and deal files.
- Enter information into our DMS/CRM.
- Assist with reports, data entry and other administrative tasks.
- Help the parts department with inventory when needed.
What We're Looking For
We are looking for someone who is:
- Organized and detail-oriented
- Reliable and dependable
- Comfortable working in a busy, fast-paced environment
- Friendly and confident when dealing with customers
- Good at managing multiple tasks and changing priorities
- Comfortable working with numbers and paperwork
- A strong communicator with good phone and email skills
- Comfortable using computers and learning new software
- Able to work independently and as part of a team
- A positive, "let's figure it out" kind of person
Experience
Previous experience in customer service, sales support, administration, retail or a similar position is preferred.
Experience with a DMS, CRM, QuickBooks, Excel or Google Sheets is an asset.
Experience in a dealership, automotive, trailer, powersports, heavy equipment or retail environment is also an asset, but not required.
We're more interested in finding the right person with the right attitude and organizational skills than someone who has worked in the trailer industry before.
Why Work at Speedway Trailers?
- $24.50/hour starting wage
- 75% employer-paid benefits
- Full-time, in-person position
- Monday–Saturday flexible schedule
- On-site parking
- Growing company with opportunities for advancement
- Modern, technology-focused workplace
- Opportunity to learn sales, finance, inventory and dealership operations
- A team environment where your ideas and input are valued
Education
Secondary School preferred.
Job Type: Full-time
Work Location: In person
This job description provides a general overview of the position. Responsibilities may change as business needs evolve.
Pay: From $49,920.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Experience:
- DMS or CRM: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
