The Store Manager is responsible for maximizing sales and profits by achieving and exceeding Key Performance Indicator (KPI) targets. They manage store operations to meet brand standards, and through leadership of their store team ensure we provide exceptional customer service while creating a positive, fun and outwardly-friendly environment.
As a Store Manager, your primary responsibilities will include the following:
Provide exceptional customer service and shopping experiences for our customers; be a strong brand ambassador through knowledge and understanding of our products
Plan and prioritize, manage and measure work
Meet and/or exceed all company set sales and operational goals
Communicate field and/or market data to the appropriate department leaders
Drive sales through leadership and coaching on the sales floor
Manage payroll through effective scheduling
Execute all merchandising, marketing and visual presentation aspects of the store according to company directives
Ensure product is received and processed accurately and efficiently while preserving the organization of the backroom
Direct replenishment of product on the sales floor to company standards
Maintain a safe and clean store environment for our team members and customers. Participate in tasks required to uphold our standard of “Grand Opening Status”.
Secure company assets through the implementation of loss prevention policies and procedures
Maintain the stability and reputation of the store by complying with company policies and procedures
Contribute to store and region success by accomplishing related results as needed
Recruit top talent for the store and proactively preparing to fill future positions. Effectively network and hire positive brand ambassadors.
Manage the successful onboarding and training of new team members
Ensure the ongoing training & development of all team members is completed according to company standards
Manage team member performance through coaching and counseling team members. Planning, monitoring, and appraising job results. Follow up on work results
Promote the career growth of others. Develop future store leaders.
Model the Carter’s Company Values through their leadership and management of issues in store. Demonstrate the Carter’s Retail Leadership Behaviours.
3+ years’ retail management experience
High energy, enthusiastic team leader with a proven dedication to customer service
Results driven with a history of meeting and/or exceeding KPIs
Proven leadership, interpersonal and team management skills. Ability to motivate others.
Strong attention to detail and organizational skills
Outstanding visual merchandising abilities
Working knowledge of computers
Effective verbal and written communication skills
Ability to lift up to 25 lbs
Ability to move and replace fixtures, shelves and hardware throughout the store
Ability to use ladders on a frequent basis
Capacity to stand for long periods
Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
Eight hour shifts up to 40 hours per week: including evenings, weekends, holidays and occasional overnights. A minimum of two closing shifts a week and a weekend shift.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.