Classification & Regular Hours
Hours per Week:
Please note, this is a temporary full-time contract opportunity with an expected end date of December 24, 2021 to cover a leave of absence. Secondments are welcome.
Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.
The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment.
The Student Group Services Coordinator is responsible for the administration and effective recording of information relevant to all students studying in non-standard situations at Western, including Western English Language Centre (WLEC) students, eLearning, Internship and combined degree students. The Coordinator is accountable for the coordination of the anomalous situations and ensures appropriate systems information aligns with the degree programming for the student.
The incumbent is a source of information on behalf of the Office of the Registrar in relation to new initiatives on campus that may impact or generate a new or existing unique student groupings where students are studying in non-standard situations due to the specific requirements of the stream of study or experiential learning components. The Coordinator is responsible to ensure comprehensive support for each student to ensure that their studies at Western are administratively as seamless as possible, and they do not experience difficulties because of their unique study situation. The Coordinator will assist the Ministry Specialist in preparing the Enrollment report for Institutional Planning & Budgeting (IPB) and the Ministry.
- Undergraduate Degree, preferably in Business Administration or Information Management
- Master’s Degree is preferred
Knowledge, Skills & Abilities:
- 3 years’ progressive administrative experience within a post-secondary academic environment
- Experience working with unique student group policies and procedures would be an asset
- Proven extensive knowledge of Provincial and Federal Higher Education reporting guidelines
- Proven extensive experience with the Microsoft Office suite (Word, Excel, Access) and PeopleSoft HE
- Demonstrated knowledge of Western Academic Policy and Regulations
- Excellent verbal and written communication skills and confidence dealing with multiple stakeholders and facilitating for results
- Proven ability to develop and foster peer-to-peer credible relationships with experts/decision makers
- Demonstrated ability to apply change management principles for successful project management when a unique student group emerges
- Demonstrated commitment to ongoing learning and professional development
- Demonstrated ability to apply creativity, innovation and resourcefulness to daily work and team management
- Demonstrated ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations and resolve issues in a professional manner
- Ability to analyze and synthesize sizable amounts of detail/data to facilitate Ministry reporting
- Ability to work and provide consultative services in a fluid and challenging work environment with changing deadlines, frequent interruptions and conflicting priorities
- A proven self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Ability to apply judgement in difficult situations with demonstrated decision-making initiative
- Strong organizational skills with the ability to multi-task and maintain and organized and effective personal work environment
- Demonstrated professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management
- Ability to deal with sensitive and confidential situations and information in a professional manner
- Demonstrated initiative to recommend and implement changes for ongoing improvements to services
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at email@example.com or phone 519-661-2194.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.