ST. JOHN AMBULANCE - NATIONAL OFFICE
Position: National Account & Mental Health Coordinator
Reports to: Director, Development and Marketing
Location: Ottawa region, ON
Status: Contract position ending September 30, 2027
Who We Are:
St. John Ambulance (SJA) is a federation of charitable organizations that operate in all provinces and territories of Canada and is affiliated internationally with the Order of St. John which conducts charitable activities in over 40 countries worldwide. Operating in Canada since 1883, SJA’s mission is to enable people to improve their health, safety, and quality of life through training, education, and service to the community.
Position Overview:
At St. John Ambulance we are proud of the community impact and training we provide. The role of the National Office is to provide support services and national leadership to the provincial/territorial SJA organizations (Councils) across Canada.
The National Account and Mental Health Manager position, reporting to the Director, Development and Marketing, is a position that is responsible for the day-to-day management and administration of the SJA National Account and Mental Health programs.
Responsibilities:
- Coordinate and schedule First Aid and Mental Health training with our National Account clients
- Manage day-to-day account activities and support SJA Councils in the efficient delivery of services to clients
- Serve as a primary point of contact for client and Council inquiries, ensuring timely and professional responses
- Identify, escalate, and help resolve critical issues related to national accounts
- Maintain and update accurate client records, contracts, and documentation in the CRM and filing systems (digital and physical)
- Maintain consistent communication with key clients, partners, and stakeholders to support strong account relationships
- Draft and distribute internal and external communications, including emails, memos, and internal messaging
- Experience handling escalations and resolving complex client complaints
- Support the preparation of national invoicing, reports, and other account documentation on a regular and as-needed basis
- Collaborate cross-functionally with internal departments including finance, customer service, and others to support account needs
- Perform other duties as needed to support the success of the National Accounts program
Qualifications
- 5+ years of experience in customer service, account management, or a related field
- Strong communication skills
- Experience with client relationship management systems (CRM)
- Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel) is required
- Bilingualism (English/French) is an asset
Skills
- Exceptional verbal and written communication skills, with the ability to tailor messaging for diverse audiences
- Strong organizational skills with the ability to manage competing priorities and meet deadlines
- Proven ability to build and maintain relationships with clients, partners, and internal stakeholders
- Self-motivated and able to work both independently and collaboratively within a team
- High attention to detail with the ability to manage multiple tasks in a fast-paced environment
- Creative thinker with strong problem solving and critical thinking abilities
Salary range is commensurate with experience, including insurance benefits, company pension and three weeks’ vacation. Overtime and schedule flexibility may be required depending on the work schedule.
SJA welcomes diversity in our organization and qualified applicants of all backgrounds are encouraged to apply.
Our organization follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Gloucester, ON K1J 1A3
