Bilingual Customer Service Rep (French-English- contract)
Toyota Financial Services
Markham, ON
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota, Lexus, and Scion dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

Role Description:
Count on Toyota Financial Services to deliver the superior service and quality that you've come to know and expect from the Toyota family. You can help us make it happen. In your role as Customer Service Associate, you will be responsible for answering inquiries from customers and dealers in regards to Toyota, Lexus and Subaru lease and finance accounts.

Role Responsibilities:
Maintain queue priority to answer customer inquiries within department standards
Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner
Able to work in a high volume environment with accuracy and attention to detail.
Respond to customer requests with a Customer First approach
Maintain customer contact notes in the mainframe system.
Complete other departmental duties as required

Qualifications:
University Degree or College diploma is preferred
Superior communication skills in both English and French
Proficiency with Microsoft Office applications: Word, Excel
Working knowledge of Lotus Notes
Prior inbound customer service experience considered an asset
Ability to work shifts between the hours of 8am to 8pm, Monday to Friday

Please apply if you are prepared to make a real contribution in an exciting, fast-paced environment. Play an active role in shaping your own career path. Your journey starts here.

We thank you for your interest in Toyota Financial Services. Only those candidates selected for an interview will be contacted. No Agencies please.

www.toyota.ca
Toyota Financial Services