Job Summary:
The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver Best in Class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.
Availability:
Must be available to work Monday-Friday between 8am and 4pm
Location: 95 Browns Line, Etobicoke Ontario (100% in office. There is no remote option for this position)
This position must be in the office in Etobicoke every shift.
Key Responsibilities:
- Handle inquiries from our internal and external customers relating to our products and services via phone and email
- Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
- Engage with a variety of internal partners to find timely resolution on customer requests and concerns
- Work within a specified framework and processes to diagnose and resolve issues
- Execute the delivery of specific reports through the day
- Be engaged to support adhoc projects and be the primary point of contact for customer outreach
Must Have Qualifications:
- Must be fluent in French and English (spoken and written)
- A passion for delivering exceptional service
- A positive attitude and a desire to seek ways to improve processes and offer suggestions on how to make things better for all
- 2+ years' experience in a Call Centre, Customer-Facing logistics position
- Calm demeanor with the ability to work under pressure and deliver on tight timelines
- The ability to quickly pivot from a technical issue to a billing concern, a phone call to an email
- You are a team player who believes that we win as a team or not at all
- Some technical savvy and the ability to walk a customer through to a solution over the phone
- Effective communication skills both verbal and written – can deliver a message in a concise and easily digestible manner for a wide audience
- Ability to work in a 24/7/365 day operation where shifts are scheduled based on business needs
- Experience working with technology
Nice to Have Qualifications:
- Experience working within the transportation/security industry
Job Type: Full-time
Pay: $25.00-$26.00 per hour
Schedule:
Ability to commute/relocate:
- Etobicoke, ON M8W 3S2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work Monday-Friday between 8am-5pm?
Experience:
- customer service: 2 years (required)
- Logistics industry: 1 year (required)
Language:
- French fluently? (required)
Work Location: In person
