Permanent Full-Time position
A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s
happiest city! Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over
160,000 residents and is a rich mix of urban, suburban, rural and wilderness environments. Just
a one hour flight or four-hour drive from Toronto; here, you will experience the balance of a
challenging career and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city.
Health Sciences North (HSN) is seeking an innovative individual to lead in the overall planning,
organizing, and directing of Food Services operations for all HSN. The incumbent will direct and
monitor the performance of Food Services supervisory team to ensure the goals and objectives
of human and financial resources are achieved as per designated accountabilities,
responsibilities, and quality best practice standards.
The successful candidate should have a minimum of a two (2) year Diploma in Business
Administration or Food Services Management from an accredited college and eligibility for
membership in the Canadian Society of Nutrition Management (CSNM) and Ontario Food
Service Supervisors Association. Registration with the college of Dietitians of Ontario would be
considered an asset. We are looking for a minimum of five (5) years in a progressive leadership
role within the food industry, with evidence of operational excellence and innovation, managing
food services employees in a unionized environment.
The full job description can be viewed on the HSN Careers Website.
We offer competitive salary and vacation, extended health and dental benefits, a pension plan through HOOPP
and relocation allowance to assist with moving expenses.
Interested applicants are asked to apply directly to posting #19-1322 by January 8, 2020 at 4:00 pm
on the HSN Careers Website at hsnsudbury.ca/careers. External applicants can learn more about
Sudbury by viewing the Relocating to Sudbury link on our careers portal.
Health Sciences North (HSN) is a regional resource and referral centre for over 600,000 residents across northeastern Ontario. It features state-of-the-
art technology with over 3,900 employees, 800 volunteers and a medical, dental and midwifery complement of 260. HSN has become a Research and
Academic Health Science Centre affiliated with the Northern Ontario School of Medicine and the Advanced Medical Research Institute of Canada.
Toll free / Sans frais www.hsnsudbury.ca
December 11, 2019
Manager, Patient Food Services
Ramsey Lake Health Centre (RLHC)
Lead in the overall planning, organizing, and directing of Food Services operations for all HSN sites. Direct and
monitor the performance of Food Services supervisory team to ensure the goals and objectives of human and
financial resources are achieved as per designated accountabilities, responsibilities, and quality best practice
Under the general direction of the Director, Support Services.
1. Accountable for the effective and efficient operation of all aspects of the Patient Food Service
operations at all sites in accordance with standards and policies of HSN and in compliance with
legislative and regulatory requirements.
2. Implement, monitor and achieve all approved food service budget and plans.
3. Identify trending industry standards that could be applied to HSN for the betterment of patients and the
4. Ensure that Health and Safety policies, practices, standards and legislated/regulated requirements are
in place and maintained at all times in the food service operations; verify quality control and follow up
for corrective action.
5. Ensure that appropriate security levels and access authorities within the department are in place and
maintained in accordance with all policies, practices and standards.
6. Resolve issues related to patient/family complaints which have been raised in regards to food service
7. Ensure appropriate supply and maintenance of all required dietary equipment and supplies to
effectively operate the department in accordance with HSN standards and in compliance with
legislative and regulatory requirements.
8. Collaborate with Ministry of Labour and Sudbury Public Health Inspectors to ensure compliance with
Food Regulations Act and WHMIS while educating Supervisors and staff on safe food handling and
9. Collaborate with Human Resources to ensure alignment with Collective Agreements and provide
labour relations expertise to Supervisors.
10. Ensure all systems are functioning and maintained properly.
11. Develop annual budgets and assume fiscal accountability of the departmental operation according to
12. Manage human resources which include:
recruitment, selection and training.
13. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate
performance and make recommendations on disciplinary action if required; promote and optimize
14. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its
regulations, and HSN policies.
15. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve
16. Participate in the accreditation process and work to ensure that the program and HSN achieve,
maintain and continually improve upon their accredited status.
17. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement
18. Engage in and foster professional development of all staff and provide opportunities for learning within
19. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct
corrective action as required on incidents.
20. Collaborate with internal and external stakeholders/organizations/community groups to achieve
program objectives, integrate and link services and foster partnerships across the continuum of service
21. Participate in education and training specific to current, relevant federal and provincial health and
safety legislation, standards and guidelines.
22. Represent the department or program on various committees and in meetings as required.
23. Perform other duties as required.
EDUCATION AND TRAINING:
1. Minimum of a two (2) year Diploma in Business Administration or Food Services Management from an
2. Eligible for membership in the Canadian Society of Nutrition Management (CSNM) and Ontario Food
Service Supervisors Association.
3. Registration with the college of Dietitians of Ontario is considered an asset.
4. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
1. Minimum of five (5) years in a progressive leadership role within the food industry, with evidence of
operational excellence and innovation, managing food services employees in a unionized environment.
1. Demonstrated excellent team building skills with the ability to work cooperatively with team members.
2. Demonstrated leadership, analytical, and problem-solving skills.
3. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
4. Demonstrated training, experience or utilization of lean methodology for process improvement.
5. Demonstrated ability to independently identify issues, plan improvements, measure success and
6. Demonstrated knowledge of relevant legislation and principles of management, hospital committee
structure, conflict management and resolution, system needs analysis and organizational assessment.
7. Ability to use tact and discretion in dealing with health care providers and employees.
8. Demonstrated excellent computer skills with proficiency in Microsoft Office software, (e.g. Word, Excel,
Power Point and Outlook) and patient information systems.
9. Demonstrated superior interpersonal and communication skills, both written and verbal.
10. Demonstrated commitment to the safety of co-workers and patients.
1. Successful criminal reference check required for vulnerable sector.
2. Ability to address issues outside regular business hours as they arise.
3. Demonstrated commitment to customer-focused service and continuous quality improvement.
4. Demonstrated ability to work independently and in a team environment.
5. Demonstrated commitment to ongoing professional development.
6. Demonstrated professionalism in dealing with confidential and sensitive issues.
7. Demonstrated positive work record and excellent attendance record.
8. Ability to meet the physical and sensory demands of the job.
9. Ability to travel between local sites.
Candidates will be selected for this position on the basis of their skill, ability,
experience and qualifications as identified in the resume and completed
Application Form submitted. The Hospital reserves the right to conduct a formal
interview where required.
Bilingualism is an Asset
N.B. Applications for this position must be submitted to the Human Resources Department before 1600
hours on January 8, 2020 .