Responsibilities
- Perform check-ins and check-outs
- Perform nightly audit.
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Sample schedule
Saturday 3pm-11pm
Sunday 3pm-11pm
Monday 11pm-7am
Tuesday 11pm-7am
Job Types: Permanent, Part-time
Pay: $18.00-$19.00 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person
