Client Service Representative
Government of Saskatchewan
Regina, SK
Client Service Representative - ADM016001

Employment Type: Permanent Full-time
Location(s): SK-Regina and Area-Regina
Ministry: 003 Justice
Salary Range: $20.971-$26.280 Hourly
Grade: SGEU.05.
The Enforcement of Money Judgments Central Unit in the Ministry of Justice has a permanent full-time opportunity for a client focused, highly motivated and energetic individual to work as a Client Services Representative with the Central Unit. We are seeking an exceptional candidate to be part of our team who will be committed to the pursuit of excellence.

The Ministry of Justice is responsible for providing a fair justice system that upholds the law and protects the rights of all individuals in Saskatchewan. The Enforcement of Money Judgments Central Unit of the Court Services Branch in Regina is seeking a highly skilled, self-confident, assertive and disciplined individual to work as a Client Services Representative.

In an environment consisting of a high volume of daily mail, e-mails and telephone calls, using your knowledge of office and administrative procedures, protocols and equipment; programs and processes of the court system and legal documents; computer software applications such as Microsoft word, spreadsheet and database software, e-mail, internet and electronic filing systems, you will be providing assessment, input and advice to Sheriffs, Deputy Sheriffs and staff in judicial centres across the province, and will be a primary contact for enquiries from creditors and debtors and/or their solicitors.

After enforcement instructions are received, you will be able to reference legislation and policy and process requirements in order to review the enforcement instruction and the supporting documents, including judgments, orders, agreements and financial information received, for accuracy and completeness. You will set up the files, and complete registry and data bank searches where appropriate. You will have the ability to use computer applications to retrieve and e-mail information, prepare registration, garnishment and seizure documents, as well as correspondence, affidavits and delegations for service for files registered under The Enforcement of Money Judgment Act (EMJA), which will vary on the circumstances of the file. You will be responsible to review EMJA files for consistency, completeness and accuracy, and will determine whether files are ready for further enforcement actions and/or disbursement of monies to creditors. You will work closely with the Deputy Sheriffs and Sheriffs across the province, and will have advanced communication skills in order to communicate with clients, lawyers, banks, employers and Sheriff Offices to fulfil enforcement or notice requirements, and obtain information. You will at times act as liaison between the Sheriff Offices and debtors/creditors and/or their lawyers, providing pertinent file information or referring them appropriately.

In addition to the Customer Service role, you will have advanced computer knowledge in order to be responsible to create, revise, test and put into the production environment form templates to support the administration of The Enforcement of Money Judgments Act. You will set-up and maintain User Administration Profiles and be responsible for fee administration on the EMJA eCourt case management system. You will also be required to assist in determining requirements and providing input and advice to IT Business Analysts for the further development and automation of the eCourt case management system.

As the successful candidate, you must demonstrate good character in order to maintain the integrity of the justice system and the people it serves and ensure confidentiality within and outside the place of work.

To learn more about the Courts of Saskatchewan go to: http://www.sasklawcourts.ca/.

To learn more about the enforcement of money judgments in Saskatchewan go to http://sasklawcourts.ca/index.php/home/court-of-queen-s-bench/enforcement-of-orders

NOTE: Applicants are asked to clearly describe in their resume or cover letter how they have gained the required knowledge and abilities. Selections for interview will be made on the basis of this information.

Preference will be given to qualified equity group members who self-declare in this online application, as identified in "diversity groups" below
Diversity Groups: Aboriginal persons, Persons with disabilities, Visible minority persons
Hours of Work: A - SGEU Office 36 - one day off every two weeks
Number of Openings: 2
Closing Date: May 30, 2019, 12:59:00 AM