Position Summary:
The Security Guard maintains a safe and secure environment by enforcing property rules, monitoring access control and CCTV, conducting patrols, and responding to incidents and emergencies. This role requires professionalism, strong communication, and the ability to make sound decisions in a fast-paced, high-traffic setting.
Key Responsibilities
- Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
- Ability to utilize tact and diplomacy when on duty
- Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive
- Ability to maintain and enforce access control procedures
- Solid understanding of emergency and standard operating procedures
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner
- Maintain a detailed memo book and prepare incident reports on all matters
- Able to conduct periodic patrols of property either by foot
- Investigate incidents and occurrences
- Draft detailed incident and occurrence reports
- Maintain the peace, safety, and security of all patrons, and clients on the property
- Monitor CCTV surveillance systems
- De-escalate emergency/crisis situations
- Assist emergency and law enforcement personnel
- Access control, line management, customer service
- Assist with daily operations as needed/required or directed
Required Qualifications
- Valid BC Security License.
- Valid OFA 1 certificate.
- Minimum 1 year of prior security experience.
- Must be willing and able to stand, walk, and patrol by foot for extended periods (8–12 hours).
- Must demonstrate a high degree of professionalism.
- Must have strong verbal and written communication skills.
- Must have a strong command and fluency in the English language, both written and verbal.
- Must be able to take a proactive approach to all onsite situations.
- Must be capable of retaining all relevant information provided by management and designated staff.
- Must be able to attend highly stressful emergency situations.
- Must be able to work in a fast-paced, dynamic environment (indoors and outdoors as required).
- Must be able to handle stress and pressure and make sound decisions under duress.
Preferred Qualifications
- Experience in Loss Prevention / Retail Security is an asset.
- Experience working in busy, highly populated environments.
- Strong attention to detail and observational awareness.
- Strong interpersonal skills and emotional intelligence.
