Massage Addict is 100% Canadian owned and began right here in Nova Scotia. Each location is locally owned. With over 115 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.
Massage Addict Spring Garden is a well-established clinic in downtown Halifax, supporting our community’s health and wellness for over 14 years. We are seeking a strong customer service professional who has exceptional client communication abilities and administrative skills to join our team in the role of Guest Service Administrator (GSA). Come be part of a group of professionals who value exceptional client care and finding joy at work.
Why You Should Join Our Team:
- We are a team that has fun working together: We have regular wellness events, team get-togethers’ (always with food!) and a stellar annual “+1” party! And… we have the Polaroid’s to prove it!
- Your mental health matters to us: We maintain a stress-free work environment. Our clinic is known for its warm, inclusive, and fun atmosphere, with open communication between staff and management
- Contribute to our community’s wellness: be part of a health care team that deeply care’s for its clientele and provides excellence throughout the whole client experience; from the moment they walk through the door to the time they leave
Purpose and Responsibilities:
The GSA is the heartbeat of the clinic. The hub for clients and therapists. The purpose of this role is to create operational harmony in the clinic by providing efficient administrative support to therapists and effective communication support to our clients. The GSA is the first impression and embodies the essence of our clinic culture and brand. They are a caring and compassion professional who offer exceptional customer service.
In this role you will:
- Conduct all administrative tasks associated with client bookings, membership sign-ups and insurance processing
- Have a working knowledge of all treatment offerings and how to address common client questions to make recommendations for bookings
- Strategically manage the booking schedule to help optimize the team’s schedules
- Encourage clients to consider a multidisciplinary approach to their health and provide education/recommendations on clinic products and services
- Provide clear communication to clients and staff to ensure smooth operations
- Anticipate the needs of therapists, clients, and clinic operations to support a well-run work environment
- Maintain the cleanliness of all clinic areas
- Be the first impression of the clinic and create trust with clients through strong professionalism and care, and offering superior customer service
Interested? Please apply! Submit your resume and cover letter to Haley, Clinic Director. She looks forward to welcoming you into our amazing work culture! (And showing you the Polaroid’s on the kitchen fridge!)
Note: We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Type: Full-time
Additional pay:
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program
Flexible language requirement:
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Halifax, NS B3H 4K8: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Schedule management: 1 year (preferred)
- Sales: 1 year (preferred)
- Upselling: 1 year (preferred)
- Communication skills: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
