Job Title: Customer Service Representative I
Status: Contract (Till December 2023)
Reporting to: Manager, Customer Centre
Location: 1090 Morrison Drive, Ottawa, ON
About Lee Valley:
Since 1978, Lee Valley has recognized that woodworking and gardening are not just hobbies but are, for many, a lifestyle choice. Lee Valley Tools enjoys a proud 45-year history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. Our customer service is renowned. We pride ourselves on providing quality in all products, whether developed and manufactured internally or sourced elsewhere.
A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment and we strive to provide an environment where learning and development are encouraged.
As a key Lee Valley Team member, the Customer Service Representative provides high-quality support and service for customer orders/enquiries regarding products and/or services, using a range of knowledge and experience. You will answer inquiries by telephone and e-mail, related to woodworking, gardening and other issues as they relate to orders and returns. Assignments generally focus on the more complex, sensitive, or high-profile customers, issues or projects which may require more specialized knowledge.
You must be available to work from 9:00 am to 5:30 pm with a rotating Saturday shift. Hours are subject to change.
Service customer inquiries, process orders and resolve delivery issues.
Enter catalog requests, runs reports, processes gift cards, resets customer passwords, etc. as required.
Collect detailed information about customer problems; may require additional research and testing to facilitate repair or resolution.
Responsible for processing customer orders, returns and responding to e-mails and inquiries.
Following through on product problems and suggestions.
Miscellaneous customer information maintenance, labeling, duplicate elimination and filing.
Knowledge and Skills:
Woodworking or gardening specific training is an asset.
Excellent communication, both written and verbal.
Bilingual is an asset (advanced written and verbal French skills).
Strong computer skills – Excel, Microsoft Word & Outlook.
Job Specific Skills:
Knowledge of Lee Valley’s product lines an asset
Experience in woodworking an asset
Perks of the Job
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
How to Apply:
Please visit our careers page at https://www.leevalley.com/en-ca/careers
We thank all applicants, however only those selected for an interview will be contacted.