About ResQ & RSG
ResQ is an all-in-one facilities management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.
Our mission to “create economic empowerment for the service industry” drives everything we do. We are deeply committed to supporting local trades and facilities — the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.
Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.
ResQ is taking that mission one step further, which is why we launched RSG — ResQ Services Group — our own in-house service arm. We are looking for an HVAC & Refrigeration Technician to help build RSG from the ground up. This is a rare opportunity to join a fast-moving tech company with real impact on how our field service operations evolve and scale.
The Role
As an HVAC & Refrigeration Technician with RSG, you’ll be responsible for servicing, maintaining, troubleshooting, and repairing commercial HVAC, refrigeration, and kitchen cooling equipment across a portfolio of customer sites throughout the Greater Toronto Area.
You’ll play a critical role in helping build and define our field service operations while delivering exceptional service to customers. You’ll work closely with the ResQ team to help shape what modern, high-quality field service looks like inside a tech-forward company.
What You'll Do
- Perform commercial HVAC and refrigeration service, maintenance, troubleshooting, and repairs across customer locations
- Diagnose and repair rooftop units, split systems, walk-in coolers/freezers, prep tables, ice machines, and refrigeration systems
- Perform preventative maintenance inspections and identify issues before they become larger operational failures
- Respond to work orders in a timely manner and communicate updates through the ResQ platform
- Capture detailed job notes, photos, and recommended follow-up work through the ResQ platform
- Support quoting, material identification, and scope development for follow-up repairs
- Ensure all work is completed safely and in compliance with Ontario codes and regulations
- Represent RSG professionally in all customer interactions and maintain high service standards
- Support emergency and after-hours service calls when required
- Maintain clean, organized service documentation and accurate records of completed work
Who You Are
- Valid 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in Ontario required
- Valid ODP certification required
- Gas Technician 2 (G2) certification required; G1 considered a strong asset
- 5+ years of commercial HVAC and refrigeration service experience
- Strong troubleshooting and diagnostic skills across HVAC, refrigeration, and gas-fired equipment
- Experience servicing restaurants, hospitality, or multi-site commercial facilities
- Comfortable working independently in the field and managing service calls autonomously
- Excellent customer service and communication skills
- Reliable, organized, and detail-oriented
- Valid Ontario driver’s license with a clean driving record
- Comfortable using smartphones, mobile apps, and digital work order systems
- Ability to lift 50+ lbs and work in mechanical rooms, on rooftops, on ladders, and in varying weather conditions
Nice to Haves
- Experience with hot-side kitchen equipment
- Strong electrical troubleshooting experience within HVAC/R scope
- Working at Heights or fall protection training
- Experience with preventative maintenance programs
- Experience mentoring apprentices or junior technicians
- Familiarity with field service management or work order software
- Experience servicing chain restaurants or franchise operations
- Bilingual English/French is a plus
Why Join RSG?
- Help shape how RSG operates and grows from day one
- Work at the intersection of skilled trades and modern technology — we use our own platform in the field
- Competitive pay with opportunities for advancement as RSG expands
- Join a company that genuinely believes in empowering the service industry
- Supportive, mission-driven team that values field experience and operational expertise
- Opportunity to grow with a rapidly evolving service organization focused on long-term expansion
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
